职位描述

About Smooth Voice Ai

Smooth Voice Ai develops customized AI voice agents that operate business phone lines around the clock. These agents handle tasks such as booking appointments, qualifying leads, managing outbound calls, scheduling directly into calendars, and sending confirmations to multiple callers simultaneously. The company also offers outbound calling services to engage new leads, follow up on missed appointments, and track quotes to ensure potential clients are not overlooked. Their tailored solutions are designed for rapid deployment, going live within 10 days to significantly boost business responsiveness and customer engagement.

Role Overview

This role requires a proactive leader in the post-sales phase who drives clarity, accelerates customer value realization, and handles deployment obstacles efficiently. The candidate will stabilize client accounts, identify risks early, tighten the feedback process, and aggressively seek opportunities for account expansion, ensuring seamless execution and strong customer outcomes.

Key Responsibilities

Own the entire post-sales experience, ensuring fast launches, measurable key performance indicators, and clear return on investment for customers.
Anticipate and resolve obstacles before they escalate, advocate for high-value use cases, and consistently convert deployments into quantifiable successes for clients and the company.
Provide technical guidance by educating customers on optimal usage, new features, and improvement strategies that maximize value.
Collaborate with clients to discover new application opportunities, formulate expansion strategies, and transform insights into executable growth plans.
Communicate effectively with stakeholders across organizational levels, translating complex AI functionalities into straightforward, actionable recommendations to enhance adoption and results.
Maintain a high-energy, accountable mindset suited for a dynamic startup environment prioritizing speed, accuracy, and customer obsession.
Support customers in achieving tangible business improvements through the use of highly natural and supportive AI telephone agents.

Required Qualifications

Educational background in Computer Science, Engineering, or equivalent practical experience providing deep understanding of customer systems and AI workloads.
At least five years of experience in technical customer-facing roles such as Technical Account Manager, Technical Lead, Solutions Architect, or Customer Engineer managing post-sales success and enterprise client outcomes.
Proficient with API integration and data formats (REST, JSON), log analysis, SQL querying, and production system integration.
Experience managing escalations and incidents, capable of guiding senior stakeholders and maintaining clarity under pressure.
Strong communication skills, with the ability to simplify technical concepts for executives and engage technically with practitioners.
High emotional intelligence and customer advocacy skills, gaining trust quickly, balancing priorities, and directing clients to best practices through structured business reviews.
Successful cross-functional teamwork with Sales and Engineering teams to foster adoption and drive growth.

Preferred Experience

Background in startups or early-stage Technical Account Management roles.
Familiarity with AI/ML technologies, conversational AI, or telephony systems.
Experience working with voice workflows, call flows, or Voice AI technologies.
Development of TAM playbooks or frameworks for customer onboarding.

Customer Success Manager