Customer Service Supervisor

Job Description

• Assist sales by generating accurate and prompt quotations that support revenue increase.
• Ensure the customer service team handles customer inquiries and complaints correctly and within set timelines, maintaining a strong customer-centric attitude.
• Develop and sustain productive collaborations with international agents across various regions to foster business growth.
• Guide the customer service team in efficient quote preparation, precise cost evaluations, and maintaining consistent service quality.
• Manage RFQs and tender submissions ensuring pricing accuracy, thorough documentation, and timely delivery in compliance with requirements.
• Build and enhance partnerships with service providers while scouting for superior agents and suppliers to guarantee excellent service and competitive pricing.

Candidate Requirements

• At least 5 years’ experience in a similar supervisory role.
• A graduate degree in any management-related field.
• Strong negotiation, time management, and multitasking capabilities.
• Excellent proficiency in English communication.
• Skilled in MS Office applications and quick to adapt to new software.

Additional Information

This is a mid-level full-time position based in Abu Dhabi, United Arab Emirates within the customer service function. TALENTMATE serves as a comprehensive portal to assist jobseekers and employers by consolidating job requisites in one place. Applicants should independently verify employer legitimacy. No payment should be made at any stage, and personal or bank details must not be shared. Fraud suspicions can be reported via abuse@talentmate.com.