Customer Service Representative

About the Opportunity

We are a rapidly growing supplement brand set to reach an eight-figure revenue this year. Currently, customer service is managed directly by a founder's inbox, causing delays as we scale. This role is our first dedicated customer service position to establish and improve this function. It is not just about managing customer inquiries but building and leading the customer service department as we expand.

Key Responsibilities

• Manage daily customer service activities utilizing Commslayer as the main support platform.
• Efficiently and correctly resolve customer concerns and problems.
• Detect recurring issues and report them to fix underlying problems rather than superficial symptoms.
• Create documentation, macros, and workflows that will support and streamline future team operations.
• Recruit, train, and oversee the customer service team as it grows.

Requirements

• A minimum of one year experience in e-commerce customer service is mandatory.
• Familiarity with Commslayer is preferred.
• Proven ability to resolve customer problems effectively, not merely manage interactions politely.
• Capability to enforce necessary boundaries with customers in appropriate situations, prioritizing correctness over appeasement.
• A strong motivation to develop into a management role and grow a team over time.
• Immediate availability to join the team.

Why Join Us?

• Be the first dedicated customer service employee in a rapidly scaling brand building the function from scratch.
• Clear advancement opportunity to become Head of Customer Service as the team expands.
• Direct influence and input into how the customer service department is structured and operates.
• Chance to contribute to and be part of a brand reaching substantial growth milestones.

Additional Information

The recruitment process includes a paid test assignment to assess problem-solving and communication skills, which will be a significant factor in decision-making.