Customer Service Representative

About South Country Equipment

South Country Equipment is a family-owned John Deere dealership network spanning eight locations across southern Saskatchewan. We pride ourselves on blending a personal, supportive team culture with the innovative spirit found in cutting-edge agricultural technology. Our focus is on partnering with local farmers to empower their operations through education and advanced equipment.

Work Culture

Our team culture is rooted in collaboration and mutual support, fostering an environment where individuals can achieve their professional goals. Success at South Country is often linked to a team-first mindset, eagerness for growth and challenge, a friendly demeanor, and an understanding of each role's impact on broader company objectives. A genuine passion for serving the agriculture community is essential.

Job Location and Application Details

• Location: Weyburn, Saskatchewan
• Application Deadline: August 10, 2026
• Position Type: Full-time, permanent

What We Offer

• Opportunities for training and professional development
• Prospects for career advancement within the organization
• A family-oriented workplace that values individuals
• Chance to represent the John Deere brand and assist growers in food production
• Access to John Deere training resources along with external professional courses
• Autonomy that empowers your success and involvement in agricultural innovation
• Overtime compensation for extra hours worked

Role Overview and Responsibilities

The Customer Service Representative is key in upholding strong customer relationships within the parts department. You will be the initial point of contact for customers visiting our locations, using specialized parts software to accurately and efficiently fulfill parts orders. Responsibilities include:

• Engaging professionally with customers through face-to-face, phone, and written communications to assess and meet their parts needs
• Providing year-round support to farmers to ensure equipment remains operational
• Building and nurturing relationships with customers to enhance service delivery
• Assisting with inventory management and maintaining a tidy retail environment
• Adapting to seasonal workflow demands, including extended hours during farming busy periods and participation in an on-call rotation

Qualifications and Skills Required

• Two to three years of experience in customer-facing or retail roles
• A customer service approach grounded in relationship-building and a genuine desire to help people
• Keen attention to detail
• Basic to intermediate proficiency with computer applications
• Strong problem-solving abilities and creativity in developing solutions
• Mechanical aptitude or familiarity with farming practices is an advantage

Employee Benefits

• Participation in a pension plan
• Comprehensive health coverage including dental and vision care
• Life insurance protection
• Paid time off to support work-life balance
• Employee discount on store products