职位描述

About the Employer

The company operates within the healthcare industry, aiming to enhance health outcomes by connecting individuals with care services, pharmacy benefits, data, and other valuable resources. It prioritizes diversity, inclusivity, and professional growth among its workforce while addressing health equity and access challenges through innovative technology support for millions of individuals.

Role Overview

The Customer Service Representative serves a key function in managing member intake processes and facilitating communication among members, healthcare providers, and clinical teams. This role is vital in driving efficient service coordination and provider interactions, thereby supporting the company’s mission to improve healthcare delivery and member satisfaction.

Responsibilities

Process administrative member intake accurately and efficiently
Collaborate with hospitals, clinics, medical facilities, and clinical teams to manage service requests
Arrange and oversee peer-to-peer review sessions both for incoming and outgoing cases
Address and resolve provider inquiries promptly
Perform other related tasks as assigned to support team objectives

Candidate Requirements

Completion of high school diploma, GED, or possessing equivalent work experience
Minimum age of 18 years
At least two years of experience delivering customer service in an office or clerical setting, utilizing phones and computers
Prior experience working remotely
Proficiency with Microsoft Windows applications including Word, Excel, and Outlook
Ability to work full-time, Monday through Friday, with flexible shifts between 10:30 AM and 7:00 PM Central Standard Time, and occasional overtime as needed

Preferred Qualifications

Background in healthcare or health insurance sectors
Experience in hospital environments, physician offices, or medical clinics
Familiarity with call center operations

Telecommuting Expectations

Maintain strict confidentiality with sensitive documents
Have a private, dedicated workspace
Ensure access to a reliable, pre-approved high-speed internet connection

Compensation and Benefits

An hourly wage ranging from $18 to $32, dependent on experience and location
Comprehensive benefits package including incentive and recognition programs
Eligibility for equity stock purchase
401(k) retirement contributions subject to eligibility criteria

Equal Opportunity

The employer is an equal opportunity organization committed to fostering diversity and inclusion. All qualified candidates will be considered without discrimination based on race, color, religion, gender identity or expression, sexual orientation, or nationality.

Customer Service Representative