Customer Service Representative

About the Role

Our client, a customer-centric company dedicated to providing excellent service and fostering strong client relationships, is expanding its team by hiring a Customer Service Representative. This role acts as the primary contact for customers, ensuring their experience remains positive and aligned with the company’s high service standards.

Key Responsibilities

• Address customer inquiries received through phone, email, and other digital platforms promptly and professionally.
• Manage customer requests effectively while maintaining courteous interactions.
• Resolve complaints swiftly or escalate more complex issues to relevant departments.
• Accurately process customer orders, service requests, and account updates.
• Keep detailed and precise records of customer communications within the CRM system.
• Conduct follow-ups to confirm customer issues are satisfactorily resolved.
• Collaborate with internal teams to provide prompt customer assistance.
• Continuously monitor service quality and suggest improvements.
• Help meet customer satisfaction benchmarks and service performance goals.
• Stay updated on company products, policies, and services to provide correct information.

Candidate Qualifications

• Possession of a Bachelor's degree or Diploma in Business Administration or similar disciplines.
• Minimum of two years’ experience in customer service or client support roles.
• Exceptional verbal and written communication capabilities.
• Strong skills in problem-solving and managing conflicts.
• A customer-first approach coupled with a professional demeanor.
• Familiarity with CRM software is desirable.
• Effective organizational and multitasking abilities.
• Fluent in English; proficiency in Arabic is beneficial.