Customer Service Representative

Company Overview

Jumbo is a dynamic and expanding enterprise specializing in waste management, resource recovery, and recycling services in South East Queensland. We transform discarded materials into premium recycled products through our skip bin hire and recycling operations. Located in Narangba, our team is compact, hands-on, and closely knit with a strong commitment to safety, quality work, and continuous improvement.

Job Role

As a Customer Service Representative, you will be the primary point of contact for our customers - ranging from builders to homeowners - ensuring their needs are met promptly and accurately. You will manage inquiries, coordinate with operations to ensure on-time delivery of bins, and resolve any complaints by identifying solutions rather than excuses.

Key Responsibilities

• Respond promptly to phone calls and email messages, serving as the welcoming face of the company.
• Possess thorough knowledge of our products to provide clear and swift responses.
• Collaborate closely with the operations team to facilitate timely bin deliveries.
• Address customer complaints constructively and effectively.
• Assist with administrative tasks and support other business areas during peak times.

Candidate Profile

• At least one year of past customer service experience, preferably in a related sector.
• Ability to remain calm and composed under pressure when handling multiple problems simultaneously.
• Genuine interpersonal skills; approachable and trustworthy to interact effectively with tradies, builders, and local clients.
• Strong written and verbal communication abilities.
• Proactive attitude seeking to improve processes rather than complain about issues.
• Reliability, honesty, and willingness to help across various responsibilities.

Work Conditions

• Full-time role with 8-hour shifts, Monday through Friday.
• Variable start times between 6am and 8:30am to align with customer schedules.
• Participation in a Saturday shift rotation.
• Must be an Australian citizen or permanent resident.

Qualifications and Skills

• Proven capability to provide excellent customer service and enhance customer satisfaction.
• Experience handling customer support via phone and email.
• Professional communication style with attention to detail in data entry.
• Comfortable with computer systems including booking tools, customer relationship management software, and email platforms.
• Analytical and problem-solving skills suited for a fast-paced environment.
• Teamwork oriented, punctual, and open to learning specific industry processes.
• Prior experience in logistics, trades, or waste management is beneficial but not mandatory.