Customer Service Representative 1
Perth, Western Australia, Australia · Full Time
Be the first to apply
- Experience
- Any
- Salary
- AUD 55,290 – AUD 55,290 / year
- Openings
- 1
- Posted
- 2 小时前
- Work mode
- In office
- Eligibility
- Open exclusively to Australian citizens over 18 years old residing in Perth who are able to work full-time onsite.
- Resume
- Required to apply
Where you'll work
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Job description
Position Overview
Join a meaningful government-affiliated role where you will assist everyday Australians as part of a dynamic and enthusiastic team. Representing Services Australia in a Tier 1 Digital Support capacity, you will engage directly with customers to provide assistance and solutions.
Why Work With Us
- Represent Services Australia in delivering exceptional digital support.
- Benefit from a collaborative and supportive team culture, including regular social activities and management committed to your success.
- Engage with customers using self-service portals to effectively guide them to needed information.
- Enjoy excellent benefits such as yearly retention bonuses, awards, prizes, and discounts on health insurance.
- Access comprehensive paid training, ongoing professional development, and clear career advancement pathways.
Key Responsibilities
- Manage both inbound and outbound customer calls to address inquiries.
- Utilize strong communication skills to build effective relationships and create positive customer experiences.
- Work flexible hours between 7am and 7pm, Monday to Friday, to meet customer demand as part of a full-time, permanent role.
Candidate Profile
- Must be located in Perth and be an Australian citizen.
- Available to work full-time at the Troode Street office location.
- Possess excellent verbal communication abilities with empathy and friendliness.
- Demonstrate strong computer literacy alongside multitasking skills.
- Show self-motivation, resilience, and a readiness to embrace new skills.
- Adopt a solution-driven approach to problem-solving and performance.
Additional Information
- Salary is $55,290 plus superannuation.
- Rostered hours are Monday through Friday from 7am to 7pm.
- The employer values diversity and inclusivity, encouraging Indigenous applicants and providing support for them on request.
- Applicants must be age 18 or over.
- The company highlights vigilance against fraud and communicates only through official channels.
About TSA Group
TSA Group is a proud Australian-owned organization specializing in outsourced customer engagement services. Representing major Australian brands, they work across multiple call centers domestically and internationally. Their mission is to transform brand communication and enhance consumer experiences consistently.