Customer Service Operator

About Europa Worldwide Group

Europa Worldwide Group is a thriving, privately held logistics company operating across three key areas: road transport, air and sea freight, and warehousing. Recognized for its performance, the company has been featured in The Sunday Times Top Track 250 for three years running. With 15 sales offices spread throughout the UK and Ireland, and expanding presence across Europe, Hong Kong, China, India, and Dubai, the company invests strongly in its workforce, infrastructure, and future growth.

Role Overview

We are recruiting a Customer Service Operator for our Dublin branch. This role involves nurturing and managing client relationships as directed by the customer service manager and overseeing daily customer account operations. The position ensures that agreed service standards and financial objectives are consistently met.

Responsibilities

• Serve as the main point of contact for all inquiries related to assigned customer portfolios.
• Communicate updates to customers clearly and promptly using phone or email channels.
• Oversee the entire customer service process including gathering information for quotes and ensuring shipments comply with HMRC customs requirements.
• Provide accurate and tailored quotes that meet the evolving needs of clients.
• Verify that commodity codes and invoices are correctly prepared and dispatched.
• Proactively engage with existing customers to drive revenue generation.
• Address and resolve customer issues swiftly within set turnaround times.

Candidate Profile

• Confident personality with experience in internal sales and/or customer service.
• Excellent time management and communication skills both face-to-face and on the phone.
• Strong numerical aptitude.
• Minimum of two years commercial office experience; logistics exposure advantageous but not essential.
• Committed to excellent customer service and capable of improving gross profit margins.

Benefits

• Competitive salary of c35,020 per annum plus performance-related bonus.
• Work hours Monday to Friday, 9:00 AM to 5:30 PM.
• Hybrid working post-probation with four onsite days and one remote day.
• Free car parking and onsite canteen facilities.
• 25 days annual leave entitlement.
• Enhanced maternity, paternity, and adoption pay schemes.
• Access to an employee benefits portal offering discounts, wellbeing resources, and more.
• Employee wellbeing program supporting health and happiness.
• Referral bonuses for recommending new employees.
• Supportive working culture emphasizing strong work-life balance.
• Recognition initiatives including charity fund matching and long service awards.

Additional Information

Applications imply consent to store personal data in line with GDPR. Europa Worldwide Group is an equal opportunity employer welcoming applicants irrespective of age, disability, gender identity, sexual orientation, pregnancy, race, religion, or marital status. Unsolicited CV submissions from agencies are not accepted and will not incur any fees.

Employment offers are contingent upon passing satisfactory pre-employment checks.