Customer Service Officer

About Cleanaway Waste Management

Join Cleanaway and help shape a sustainable future by transforming waste into valuable resources and renewable energy. As Australia's leading waste management company with over 10,000 employees and ASX-listing, we strive to lead in innovation, sustainability, and health and safety performance, serving millions nationwide.

Role Overview

We are seeking a dedicated Customer Service Officer based in Picton, Western Australia. You will be the reliable and approachable contact for customers, fostering strong relationships, resolving their issues efficiently, and contributing positively every day. Ideal candidates flourish in dynamic environments, have a passion for excellent service, and are keen to advance their career.

Key Responsibilities

• Develop and maintain customer relationships to enhance satisfaction, retention, and sales growth.
• Handle customer inquiries and service requests utilizing Salesforce CRM.
• Resolve issues effectively at first contact to ensure customer delight.
• Process pricing questions and escalate for compliance review and necessary approvals.
• Investigate, document, and resolve customer complaints to achieve positive resolutions.
• Monitor, track, and report on incoming and outgoing calls and emails.

Candidate Requirements

• Experience in customer service or sales roles.
• Demonstrated expertise in complaint handling and conflict resolution.
• Strong communication and negotiation capabilities.
• Ability to remain composed under pressure in fast-paced settings.
• Familiarity with Salesforce CRM is advantageous but not required.
• Competency in intermediate Excel functions.

Benefits and Perks

• Competitive salary package.
• Opportunities for professional growth and career progression.
• Comprehensive employee benefits including an annual employee share scheme, novated car leasing, optional flu vaccinations, Employee Assistance Program access, private health insurance discounts, and additional company discounts.

Additional Information

Our recruitment process includes reference checks, verification of qualifications, licenses, and right-to-work status. We are committed to diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, veterans, and candidates of all backgrounds and abilities. Accommodations can be made during the recruitment process upon request by contacting inclusion@cleanaway.com.au.

This is a permanent full-time position located in Picton, WA, in a supportive and inclusive team environment, with a shared goal of building a sustainable future together.