- 经验
- 2年以上
- 薪水
- —
- 职位空缺
- 1
- 发布
- 4小时前
- 工作模式
- 在办公室
- 恢复
- 需要申请
你的工作地点
职位描述
About the Role
We are seeking a dedicated Customer Service Executive with a strong passion for logistics and excellent customer-oriented skills to join our expanding freight forwarding team in Dubai. This role demands hands-on experience in managing air and sea freight services with a focus on ensuring seamless shipment operations and client satisfaction.
Key Duties
- Respond to client queries regarding air and sea freight consignments.
- Collaborate effectively with customers, global agents, airlines, shipping lines, transportation providers, and internal teams to ensure coordination.
- Prepare freight quotations and manage documentation and shipment requirements follow-up.
- Manage the coordination of import and export freight movements by air and sea.
- Monitor shipment status and communicate timely updates to clients.
- Verify and prepare all necessary shipping and forwarding documents.
- Address and resolve customer complaints, shipment delays, and operational challenges promptly.
- Ensure smooth shipment operations in cooperation with the operations team.
- Maintain precise shipment and customer data within CRM or related systems.
- Assist the sales department in client retention and business growth initiatives.
- Maintain communication with airlines, shipping lines, and overseas representatives as required.
Candidate Profile
- At least 2 years of experience working in the UAE within customer service in logistics or freight forwarding.
- Comprehensive knowledge of air and sea freight processes and operations.
- Familiarity with import/export formalities and shipping documentation standards.
- Excellent communication skills and customer relationship management capabilities.
- Competence in Microsoft Office tools, particularly Excel, and proficient email correspondence.
- Experience using CRM platforms or logistics software is advantageous.
- Strong organizational skills including coordination, persistence in follow-ups, and quick problem-solving.
- Capability to handle multiple assignments in a high-pressure environment.
- Proficient command of written and spoken English.
Benefits
- Be part of an international freight forwarding organization.
- Opportunities for career advancement and professional growth.
- Gain exposure to global air and sea freight operations.