Customer Service Executive

About Wine Portal

The Wine Portal Group operates as a comprehensive wine sourcing and distribution platform serving a diverse range of customer segments across Asia. Their clientele includes private individuals, experienced collectors, industry professionals, and everyday wine enthusiasts. The group offers various brands such as:

• Park90: An acclaimed wine lounge popular among connoisseurs.
• Grand Cru Wine Concierge: A specialty wine retail shop providing personalized and exclusive purchase experiences both offline and online.
• Wine90: An introductory wine bar welcoming aficionados at all levels.
• SG Wine Mart: An online marketplace offering affordable, entry-level wines for everyday consumption.

The mission is to build an integrated venue where people can discover, learn about, and appreciate wine.

Role Overview

As a member of the Operations & Logistics team, you will deliver operational assistance and customer service, supporting both pre-sale and post-sale processes. Your work will help ensure seamless order handling and timely delivery coordination.

Responsibilities

• Deliver exceptional service and proactive communications with customers via phone and email at all sales stages.
• Respond promptly to customer inquiries received through multiple platforms and sales channels.
• Manage and coordinate delivery schedules to guarantee timely shipments.
• Support various aspects of Operations & Logistics including order processing, fulfillment arrangement, and billing oversight for customer-stored wines.
• Collaborate actively within the team to meet both individual and collective goals.
• Undertake any additional tasks or responsibilities assigned by management.

Requirements

• Between 1 and 3 years of relevant customer service experience is preferred.
• Competency in MS Office applications and inventory management systems.
• Strong communication and interpersonal abilities with proficiency in English and Mandarin.
• Excellent customer service orientation with effective communication skills.
• Capability to perform well under pressure and meet tight deadlines.
• Attention to detail and capacity to manage multiple tasks simultaneously.
• A friendly demeanor, positive attitude, and customer-focused mindset.
• Ability to work well in a team as well as independently.

Additional Information

Applicants are requested to send their CV including reasons for leaving prior roles, notice period if applicable, last drawn salary, and expected remuneration for consideration.