Customer Service Consultant
Southern Cross Health Insurance
Auckland, New Zealand · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 小时前
- Work mode
- In office
- Eligibility
- Applicants must be New Zealand Residents, New Zealand Citizens, or Australian Citizens.
- Resume
- Required to apply
Where you'll work
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Job description
About Southern Cross Health Insurance
Southern Cross Health Insurance is committed to fostering a healthier New Zealand by empowering members to maintain wellness over time. As a locally owned, member-centric organization, it emphasizes timely access to quality healthcare, promoting healthier lifestyles, and driving positive changes within the health sector. The workplace culture values its people highly and offers opportunities for professional growth and meaningful contributions.
Role Overview
We are seeking Customer Service Consultants for our Contact Centre team based in Auckland. Successful candidates will play a crucial role in supporting the health and wellbeing of both members and colleagues. This position is permanent and full-time, with hours from Monday to Friday, 8:00 am to 5:30 pm. Training consists of a comprehensive five-week program enhanced by continuous mentoring to ensure success.
Daily Responsibilities
- Delivering professional and empathetic service with complete end-to-end issue resolution.
- Efficiently handling member enquiries to achieve high-quality results and maintain productivity.
- Providing customer experiences aligned with the organization's brand promise: "We're with you."
- Showing sensitivity and care, especially in vulnerable situations.
- Recommending suitable options to support optimal member outcomes.
Candidate Profile
- Customer-oriented, compassionate, and passionate about helping others.
- Possessing a positive attitude and growth mindset.
- Clear, friendly, and professional communication skills.
- Resilient, adaptable, and self-aware.
- Self-motivated with a focus on achieving goals.
- Maintaining confidentiality in all situations.
- Experience in contact centres or healthcare is advantageous but not essential; the right attitude and values are paramount.
Values and Inclusion Commitment
Welcoming a culture built on care, honesty, and openness, the company prioritizes wellbeing, connection, and balance for both professional and personal growth. It embraces diversity, equity, and inclusion, honoring the indigenous peoples of New Zealand and encouraging applications from all backgrounds.
Employee Benefits
- Five dedicated days of wellbeing leave plus one paid volunteer day annually.
- Hybrid working arrangements tailored to support team and individual needs.
- Structured onboarding and development pathway.
- Salary progression through the Development Pathway Programme.
- Fully covered medical insurance for employees and their immediate family (whānau).
- Life insurance coverage and discounts for pet and travel insurance.
- Additional parental leave options and financial wellbeing support.
- Opportunity to purchase flexible leave.
- Access to a leading workplace wellbeing program with rewards of up to $1000 yearly.
Additional Information
- Applicants must be New Zealand Residents, New Zealand Citizens, or Australian Citizens.
- The role is Auckland-based; remote working options are not available.
- Start dates are Tuesday, 8 September, and Tuesday, 27 October.
- Work hours are Monday to Friday, 8:00 am to 5:30 pm.
- The team has received the 2025 Reader’s Digest Quality Service Award.
- The organization is committed to sustaining inclusive and supportive work environments, including active Diversity, Equity, and Inclusion Forums and employee networks supporting Rainbow, Māori, Pasifika, Neurodiversity, and Whānau communities.