Customer Relations Officer

About the Role

We seek a seasoned professional familiar with automobile repair and workshop management to join our team. The ideal candidate will effectively interpret vehicle issues reported by customers, liaise with mechanics, and oversee the repair process to ensure punctual vehicle delivery.

Key Responsibilities

• Address customer queries about car maintenance and repair services.
• Evaluate vehicles to accurately identify customer concerns.
• Collaborate with workshop technicians to facilitate repair operations.
• Communicate repair cost estimates and service information clearly to clients.
• Guarantee timely completion and handover of serviced vehicles.
• Build and maintain positive client relationships and accurate service documentation.

Candidate Profile and Requirements

• At least one year of experience in an automobile service center or workshop environment.
• Fundamental understanding of vehicle repair and upkeep.
• Effective communication and customer service skills.
• Capability to coordinate efficiently with mechanics and workshop personnel.
• Reliable, punctual, and ready to commit to full-time work hours.