- 经验
- 2-4岁
- 薪水
- —
- 职位空缺
- 1
- 发布
- 2周前
- 工作模式
- 在办公室
- 学历
- 学士学位
- 合格
- Professionals with 2–4 years of relevant experience in customer-facing, CRM, or account coordination roles who are able to work on-site in Dubai and communicate effectively in English can apply. Candidates from food distribution, hospitality supply, FMCG, or B2B backgrounds are especially encourage…
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职位描述
About the Company
Alba Foods is a business-to-business food distribution company serving the hospitality and FMCG industries. The company is expanding and is seeking a detail-focused professional who is customer-oriented to strengthen its client service operations.
Role Overview
In this position, you will act as the main liaison for clients, handling day-to-day communication, coordinating with internal teams, and making sure every customer interaction is managed with professionalism and care.
Key Responsibilities
- Respond to customer questions, requests, and complaints and follow each case through to closure.
- Keep client information accurate and up to date in the CRM system.
- Coordinate delivery status updates, sample requests, and post-service follow-ups.
- Carry out customer satisfaction check-ins and support retention efforts.
- Prepare customer service and CRM reports for management.
Candidate Profile
The ideal candidate has 2–4 years of experience in customer service, customer success, CRM administration, or account coordination. A bachelor's degree is preferred. Strong English communication skills, both written and verbal, are essential, along with a professional manner on phone and email. You should be highly organized, consistent with follow-up, and comfortable using Microsoft Office. Previous CRM system exposure is an advantage.
Experience in food distribution, hospitality supply, FMCG, or other B2B environments will be considered a plus.
Additional Information
This is a full-time, on-site role based in Dubai, UAE. Interested candidates may submit their CV to admin@albafoodstuff.com.