Customer Care Executive - International Voice and Technical Support
Delhi-NCR, India · Full Time
Be the first to apply
- Experience
- Any
- Salary
- INR 17,000 – INR 35,000 / month
- Openings
- 1
- Posted
- 1 小时前
- Work mode
- In office
- Education
- Graduate
- Eligibility
- Candidates who are graduates or undergraduates with necessary experience, possessing excellent communication skills and ready to work in rotational shifts within Delhi NCR and Gurgaon areas.
- Resume
- Required to apply
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About the Role
We are seeking dedicated Customer Care Executives to join prominent international voice and technical support processes including KLM Airlines, Vivint, Motels International Sales, Expedia, and other global clients based in Gurgaon and Delhi NCR region. These roles involve handling inbound and outbound customer and technical support calls, assisting customers with travel, booking, technical queries, and sales-related assistance, ensuring excellent service quality and customer satisfaction.
Key Responsibilities
- Manage inbound customer inquiries related to airline services, travel bookings, technical support, and product sales.
- Provide effective and prompt solutions to customer issues, maintaining adherence to guidelines and quality standards.
- Support international clients through voice calls, offering troubleshooting, technical assistance, and upselling opportunities.
- Maintain clear and accurate records of customer interactions and transactions.
- Work within rotational shifts ensuring timely service delivery and compliance with company policies.
Candidate Requirements
- Graduates are eligible; undergraduates must have at least 6 months documented experience depending on the process.
- Excellent verbal and written English communication skills are essential.
- Experience in international voice or technical support is preferred for technical roles.
- Immediate joiners from Delhi NCR and Gurgaon areas are preferred.
- Ability to work effectively in rotational shifts with a 5-day work week and 2 rotational weekly offs.
- Basic computer literacy is required for some roles.
Salary and Benefits
- Monthly in-hand salary ranges from ₹17,000 to ₹35,000 depending on the role and experience.
- Performance-based incentives available, up to ₹8,000 or unlimited in dollars in some positions.
- Additional benefits include retention bonuses up to ₹50,000 under certain schemes.
- Transportation facilities: Two-way cab service provided by some employers according to company policy.
- Work schedule: Typically 8 hours login plus 1 hour for breaks and lunch.
Additional Details
- Roles include international voice customer service, technical support, and inbound sales focused on international clients.
- Work environment includes reputed BPOs offering stable jobs with career growth prospects in customer and technical support.
- No hidden deductions in salary structures.
- Jobs require candidates to adapt to shift rotations and maintain high customer satisfaction standards.
Minimum education
Bachelor's Degree