CRM Systems and Data Specialist

Role overview

PBS Systems is seeking a CRM Systems and Data Specialist to support the daily operation of its CRM platforms, Pipeline and HubSpot, from its Calgary headquarters. This full-time, permanent position reports to the Manager, Events and Marketing Support Services and plays a key role in helping Sales, Marketing, and Relationship Management teams use CRM tools more effectively.

The position focuses on system setup, data upkeep, reporting, troubleshooting, and user support. The right candidate will be organized, detail-focused, and proactive in improving processes and adoption across teams.

About the company

PBS Systems describes itself as North America’s fastest-growing all-inclusive business platform vendor. The company has spent nearly 40 years reshaping how automotive dealerships buy, sell, and service vehicles, and is now the third-largest Dealership Management System provider in North America. Each month, new users join the platform to manage sales, service, inventory, and accounting.

The company emphasizes a partner-focused culture and states that it invests in employee growth through opportunities aligned with individual strengths, interests, and career goals.

Key responsibilities

• Handle CRM data imports and exports, and support integration-related work.
• Build reports and dashboards for teams and company leadership.
• Support user onboarding, training, and issue resolution to improve CRM adoption.
• Prepare and maintain operating guides, process documents, and best-practice reference materials.
• Work with cross-functional stakeholders to understand needs and turn them into CRM-related solutions.
• Assist with setting up CRM objects, workflows, fields, and automation rules.
• Contribute to CRM improvements through testing and implementation support.
• Track system health and escalate technical concerns promptly.
• Maintain reliable data through entry checks, cleansing, deduplication, and enrichment activities.

Qualifications and job requirements

• High School Diploma or GED.
• Prior experience using CRM systems, ideally HubSpot and/or Pipeline.
• Strong attention to detail, with a proven ability to keep records accurate, complete, and consistent.
• Analytical ability with working knowledge of MS Office and reporting tools.
• Capability to convert team needs into practical CRM solutions.
• Good interpersonal skills and the ability to build trust while collaborating across departments.
• Strong problem-solving ability and a proactive mindset for spotting process gaps, data issues, and improvement opportunities.
• Comfort managing multiple priorities while maintaining accuracy in a fast-paced, deadline-oriented environment.

What the employer offers

• Ongoing professional development, including training, industry certifications, and advancement paths.
• Opportunities to travel within Canada, the U.S., and the Caribbean.
• Medical and dental benefits.
• Paid time off to support rest and work-life balance.
• A collaborative and supportive workplace where employee input is valued.
• Recognition initiatives and performance-linked incentives.
• Competitive compensation and a competitive annual base salary.
• Up to $4,800 per year in product certification bonuses.
• Travel incentive bonuses.
• Additional performance-based incentives.
• Referral bonuses.
• Staff discounts through partner brands such as GM and Dell.

Additional information

This role is based in Calgary, Alberta, Canada, at the company headquarters. It is a full-time, permanent position with one opening. If shortlisted, candidates will be contacted by email, so applicants should monitor spam or junk folders as well. PBS Systems states that it is an equal opportunity employer and will provide accommodation during the hiring process when needed.