CRM Analyst

About the Role

As part of the Global CRM team at Jimmy Choo, the CRM Analyst plays an integral part in driving the customer strategy by leveraging data-driven insights and advanced customer analytics. The focus is on supporting revenue growth, boosting customer engagement, and enhancing the client experience by providing actionable insights.

Main Responsibilities

• Conduct in-depth analysis of customer behavior to uncover opportunities for enhancing CRM and clienteling effectiveness.
• Evaluate and report on the business impact of CRM initiatives and customer programs.
• Design and maintain comprehensive dashboards used by various teams to track the performance of both global and regional CRM campaigns, offering recommendations for improving return on investment.
• Assist in both qualitative and quantitative research efforts to gain deeper understanding of customer preferences and trends.
• Utilize customer segmentation, predictive modeling, and analytical techniques to spot growth opportunities and drive revenue.
• Collaborate with CRM, Clienteling, Marketing, Digital, and Regional teams to translate complex business queries into practical analyses.

Experience & Skills

• 2 to 4 years of experience in CRM Analytics, Customer Insights, Business Intelligence, Marketing Analytics, or a similar analytical role.
• Strong proficiency working with extensive and complex data sets.
• Advanced user of Excel and PowerPoint.
• Experience with SQL and data visualization platforms such as Tableau or Power BI.
• Excellent verbal and written English communication skills.
• Commercial awareness with a preference or experience in Retail, Fashion, or Luxury sectors.
• Detail-oriented, curious, and equipped with strong problem-solving capabilities.
• Outstanding skills in data visualization and the ability to convey data-driven stories that translate into business decisions.
• Demonstrated passion for understanding customer behaviors and implementing customer-centric strategies.
• Efficient multitasking abilities and solid organizational skills.
• Collaborative team player with strong interpersonal communication skills.
• Holder of a degree in quantitative disciplines such as Mathematics, Statistics, Economics, Data Science, or Marketing.

Additional Information

Jimmy Choo and Capri Holdings alike are equal opportunity employers committed to fair hiring practices without discrimination based on race, gender, sexual orientation, religion, age, disability, or other legally protected categories. Applicants requiring accommodations in the recruitment process are encouraged to contact the Talent Acquisition team.

Compensation for this role varies depending on experience and qualifications. Pay disclosure complies with Pay Transparency laws, with salary figures representing full-time equivalency.