Concierge

About FirstService Residential

FirstService Residential reshapes property management by delivering expert association management services to more than 9,000 residential communities across the US and Canada. With recognition as a Great Place to Work, the company is dedicated to promoting a supportive and inclusive environment for its 19,000 associates, offering competitive pay, comprehensive medical and dental plans, career development programs, and continuous professional growth opportunities.

Role Summary

The Concierge acts as the welcoming representative for upscale residential properties, greeting all residents and guests warmly and ensuring exceptional customer service. Ideal candidates possess a solid history in customer service, a proactive attitude toward exceeding expectations, and strong problem-solving capabilities to manage challenging situations effectively.

Working Hours

Shifts are scheduled Friday and Saturday nights from 11pm to 7am.

Qualifications and Skills

• Prior experience working in strata or condominium buildings is advantageous.
• A minimum of one year of direct, face-to-face customer service experience is required.
• Proficiency in English, both written and spoken, is essential for effective communication with clients and team members.

Physical Requirements

• Capability to patrol the property, including stairs, corridors, and both interior and exterior areas.
• Ability to safely accept, store, and manage packages delivered by couriers.
• Comfort and adaptability to work in varying weather conditions such as wind, heat, cold, or rain.

Compensation

The hourly wage ranges from $19 to $21.

Additional Information

Applicants should include a resume highlighting relevant qualifications and the reasons for their suitability to join the company, ensuring contact details are current and accurate.

FirstService Residential is an equal opportunity employer dedicated to fairness in all employment aspects. The work environment respects and upholds the dignity of all individuals. Candidates requiring alternative hiring processes or accommodations may contact the recruitment team via the designated communication channel.

Automated Employment Decision Tool (AEDT) may be utilized to objectively assess candidate qualifications based on job-related characteristics tailored to the role.

Residents of New York City subject to Local Law 144 may request detailed information regarding AEDT usage and data policies by contacting the company through the specified email.