Community Specialist

About lululemon

lululemon is a forward-thinking performance apparel company catering to yoga, running, training, and other athletic activities. Renowned for innovative technical fabrics and functional design, the company creates transformative products and experiences that help individuals move, grow, connect, and maintain wellness. lululemon's success is tied to innovative products, strong store presence, commitment to employees, and meaningful community engagement. The company prioritizes fostering an equitable, inclusive, and growth-oriented workplace.

Position Overview

The Community Specialist role involves implementing the store's community engagement strategy by building relationships, organizing and participating in events, supporting product seeding, and interacting with local studios. The specialist cultivates and maintains vital relationships with lululemon Ambassadors and other influential community partners to add reciprocal value. Additionally, they provide exceptional customer experiences on the sales floor, integrating community insights into guest interactions.

Key Responsibilities

• Partner with store leaders to activate community strategy through foundational community pillars and exceptional guest experiences.
• Develop and sustain crucial local partnerships such as Ambassadors, Sweat Collective members, studio owners, and lululemon Studio partners to drive guest acquisition and retention.
• Engage proactively with the local community to find prospective Ambassadors or partners and elevate the store’s role as a community hub.
• Connect with customers on the sales floor, assess their specific needs, provide technical product knowledge, and smoothly incorporate omnichannel offerings for a seamless experience.
• Attend, support, and host community events at local and regional levels.
• Implement the product seeding strategy in collaboration with community partners and Ambassadors.
• Analyze community-related business data and metrics to glean insights and offer recommendations to store leadership on community initiatives.
• Promote a respectful and inclusive team environment that embraces diversity to ensure a supportive, productive, and enjoyable workplace for all team members.

Eligibility & Requirements

• Must have legal authorization to work in the store’s country.
• Reliable transportation required to commute to the assigned store location.
• Flexible work schedule including mornings, afternoons, evenings, weekends, holidays, and occasionally early mornings or late nights during peak periods or special events.
• Minimum of one year experience in customer service, grassroots marketing, brand engagement, or community development.
• Preferred qualifications include a high school diploma or equivalent and experience developing or maintaining client, group, or partner relationships, as well as motivating team members.

Desired Traits

• Ability to foster inclusion and celebrate diversity within the workplace.
• Demonstrates honest, ethical behavior and integrity.
• Skilled in building professional relationships and partnerships within the company and community.
• Strong planning and organizational abilities to prioritize workload effectively.
• Collaborative mindset and teamwork skills to support common goals.
• Curiosity and openness to learning and feedback for continual personal growth.
• Self-motivated and accountable in pursuing goals and initiatives.
• Effective communication skills to exchange and understand information.

Work Environment

• Work settings vary including bright store environments with loud music and different community locations.
• Activities involve interacting with new individuals, nurturing community ties, and participating in fitness-related events.
• Work performed both independently and as part of a team, sometimes using computers or technical devices.

Compensation & Benefits

• Hourly base pay ranging from $18.25 to $20.99, in accordance with local minimum wage laws.
• Bonus target of $3.00 per hour, totaling $21.25 to $23.99 hourly compensation.
• Pay reflects market location, and individual qualifications including skills, experience, and equity considerations.
• Comprehensive benefits including extended health and dental coverage, mental health support, paid time off, matched savings and retirement plans, employee discount, fitness and yoga classes, parenthood top-up, extensive development courses, people networks, mentorship, and leadership programs.
• Employment is for an existing vacancy; incentive programs and benefits have eligibility criteria and may be modified by the company without prior notice.