Club Services Coordinator

About the Role

We are seeking a dedicated Club Services Coordinator to foster a welcoming and dynamic community at our Star of the Sea facility in Torquay, Victoria. This role supports both full-time and part-time arrangements and involves collaboration with internal teams to design and deliver engaging club services programs tailored to our residents' interests and preferences. A key focus lies in promoting available services, boosting participation, and ensuring sustainable engagement to enrich the residents' overall experience.

Key Responsibilities

• Develop and maintain a warm, inclusive, person-centred environment for residents, their families, and visitors.
• Plan, organize, and facilitate diverse club activities and programs that enhance well-being, social connection, and inclusion.
• Proactively promote and expand participation in both new and existing service offerings aimed at improving residents' quality of life.
• Provide residents and their families with assistance in understanding and accessing various programs and services.
• Identify opportunities for service enhancement, increasing participation, and refining the resident experience.
• Manage scheduling, logistics, and resources for daily program delivery.
• Collaborate with care and clinical teams to align lifestyle programs with residents' individual needs and care requirements.
• Maintain and develop professional relationships with external vendors and service providers to ensure high-quality delivery.

Candidate Profile

Ideal candidates will be people-oriented with a proven track record in aged care or related fields, particularly demonstrating an understanding of older adults' needs, including those living with dementia. Essential traits include a positive outlook, excellent communication and interpersonal skills, and a passion for enriching older adults' lives.

Qualifications and Experience

• Experience in aged care, hospitality, customer service, sales, or equivalent sectors.
• Awareness of person-centred care principles and older people's diverse needs.
• Customer-driven and business-aware mindset capable of promoting and developing service offerings accordingly.
• Ability to build strong relationships across a broad stakeholder network.
• Excellent organizational and coordination abilities with meticulous attention to detail.
• Comfortable working collaboratively within multidisciplinary teams.
• Compassionate, respectful, and dedicated to supporting dignity, independence, and quality of life.

Benefits and Perks

• Meaningful employment within a supportive workplace culture that values professional growth.
• Opportunities for development and career progression.
• Competitive remuneration complemented by salary packaging options enhancing take-home pay.
• Flexible work arrangements promoting family-friendly balance.
• Wellness programs and paid parental leave.
• Employee Assistance Program offering confidential counselling for employees and immediate family.
• Discounts on private health insurance, school holiday programs, and car hire services.
• Optional access to high-interest savings accounts through partner banks.
• Fitness Passport providing discounted entry to numerous recreational and fitness venues for employees and families.

About VMCH

VMCH is a Catholic, not-for-profit organization delivering aged care, disability support, retirement living, home care, specialist education, and affordable housing across Victoria. With over a century of experience, their dedicated team serves more than 11,000 individuals, grounded in values of Love, Joy, Courage, and Hospitality, aiming to foster genuine belonging and help people live their best lives.