Client Relationship Officer - Government

About the Role

Are you seeking a fulfilling career with opportunities to grow within a stable and expanding financial services company? Sagicor Life Jamaica Limited invites qualified candidates to join their Client Data Management team as a Client Relationship Officer focusing on Government accounts. This position is based in Kingston and involves managing all aspects of the GEASO & GPASO accounts portfolio, ensuring client requests are handled quickly, efficiently, and with courtesy.

Primary Responsibilities

• Process updates to member data such as additions, cancellations, transfers, and reinstatements received from group listings.
• Maintain an organized and current filing system for payments received.
• Build and sustain strong relationships with Administrators, facilitating the communication of relevant information.
• Coordinate with members to clarify and resolve issues arising from data discrepancies.
• Execute monthly and quarterly account reconciliations to uphold accurate portfolio balances.
• Oversee billing and collection activities, working closely with Administrators and Accountants to ensure timely payment submissions.
• Prepare, print, package, and distribute membership cards daily to Field Services Officers, clients, or Personnel Administrators.
• Communicate outstanding payment or documentation concerns to the appropriate groups within the portfolio.
• Compile and present monthly reports to the Supervisor.
• Perform other job-related duties as assigned.

Qualifications and Skills

• Bachelor’s Degree in Management Studies, Business Administration, or a related field from a recognized tertiary institution.
• Achieved or actively pursuing professional designations such as FLMI, HIAA, or ACS.
• Minimum three years of experience in the insurance industry, preferably within the operations sector of life or health insurance.
• Familiarity with local data privacy laws and regulations.
• Proficiency in computer applications including word processing and spreadsheets.
• Comprehensive knowledge of Group Life and Health Insurance policies.
• Strong analytical skills with the ability to conduct research and make informed decisions.
• Experience providing excellent customer service and familiarity with accounting practices.
• Capability to work independently with minimal supervision.
• Basic accounting knowledge.
• Attention to detail coupled with critical administrative capabilities.
• Excellent written and verbal communication, including presentation and reporting skills.
• Commitment to maintaining confidentiality at all times.

Additional Information

Interested candidates should apply by July 17, 2026. Only shortlisted applicants will be contacted. This role offers the chance to develop your career in a supportive environment and contribute to customer loyalty through high-quality client service and data management.