职位描述

About ARDEM

ARDEM Data Services is a Business Process Outsourcing company providing managed operations support to clients in sectors such as finance, healthcare, and logistics. As the company expands and matures, it aims to implement a proactive account ownership model to safeguard and enhance long-term client value.

Role Overview

The Client Partner role serves as the primary commercial relationship owner for a set of ARDEM clients, replacing the traditional Account Manager model with a more proactive focus on client health, account strategy, relationship depth, expansion readiness, and visibility of commercial risks. This is a full-time position working remotely, centered on commercial relationship management and expansion rather than operations delivery.

Key Responsibilities

Own comprehensive client relationship maps, engage stakeholders and executives, and ensure overall commercial health of assigned accounts.
Maintain insights into client satisfaction, delivery perceptions, relationship quality, risks, retention concerns, and client confidence.
Develop and continuously update dynamic account plans outlining scope, stakeholders, risks, expansion opportunities, value drivers, and next steps.
Identify and advance expansion possibilities once delivery is stable and executive access is established.
Engage with senior executives such as CFOs, COOs, Controllers, VPs of Operations, and Procurement leaders to deepen relationship breadth.
Conduct structured internal account reviews and assist in client-facing business reviews.
Represent the client’s voice by communicating needs, risks, concerns, and success stories to Commercial, Operations, Solutions, and Marketing teams.
Drive revenue growth by influencing and, where assigned, leading expansion deals that convert into signed contracts.

Responsibilities Excluded

Day-to-day delivery execution and staffing remain under the responsibility of Project Owners and Operations teams.
Not all expansion deals are led by the Client Partner; some may be overseen by Business Development or Commercial Leadership.
Support ticket management is not part of this role, though understanding escalation patterns is important.
Final pricing and legal approvals are managed by leadership; Client Partners may propose commercial recommendations.
Marketing handles content production, with Client Partners supplying account insights and success stories.

Working Methodology

Conduct weekly reviews of account health, client risks, next steps, expansion signals, and executive engagement.
Host biweekly or monthly structured internal account reviews for priority accounts with commercial and delivery stakeholders.
Update account plans, stakeholder maps, health statuses, and expansion hypotheses monthly.
Support or lead quarterly business reviews for strategic clients.

Success Milestones (First 90 Days)

Days 1–30: Understand ARDEM's clients, services, delivery model, and commercial processes; review assigned accounts, scopes, risks, contacts, and opportunities.
Days 31–60: Develop detailed account maps, health evaluations, expansion hypotheses, executive contact plans, and risk summaries for priority accounts.
Days 61–90: Prioritize accounts, finalize next steps, support executive outreach, and advance qualified expansion opportunities.

Candidate Profile

Demonstrated ability to comprehensively manage client accounts, including stakeholders, purchase details, client sentiments, risks, and growth potentials.
Exceptional communication skills with senior client executives, conveying information clearly and professionally.
Proven track record of recognizing expansion opportunities and successfully converting them into qualified prospects.
Ability to collaborate effectively with delivery teams without assuming delivery management duties.
Sound commercial judgment regarding escalation, expansion pushes, and prioritizing delivery stability.
Disciplined in maintaining CRM data, account plans, stakeholder mappings, and consistent next steps.
Preferred experience includes working in BPO, managed services, or B2B commercial relationship roles.

Work From Home Requirements

100% remote work; candidates must provide their own Windows-based laptop or desktop.
Minimum specifications: Windows OS, 14-inch full HD screen (1920x1080), Intel Core i5 processor or higher, at least 8GB RAM.
Installation of AnyDesk software is required.

Benefits of Joining ARDEM

Fully remote working arrangement.
Structured learning and development programs with professional mentorship.
Group health insurance coverage.
Opportunities for professional skill growth and career advancement.
Exposure to international business processes.
Collaborative and knowledge-driven work culture.
Employee Provident Fund benefits as per company policy after probation.
Eligibility for profit-sharing program subject to confirmation and performance.

Equal Opportunity Employer Statement

ARDEM is committed to diversity and inclusion, providing equal employment opportunities in a supportive and inclusive environment.

Client Partner