Client Account Manager - Operations

Position Overview

This opportunity is offered on behalf of a partner organization seeking a Client Account Manager - Operations located in Canada. This role fits a proactive professional adept at managing client relationships, coordinating teams, and prioritizing tasks to deliver outstanding service. As the liaison between clients and internal teams, you will ensure smooth project progress and exceed expectations consistently.

Key Responsibilities

• Act as the main contact for a portfolio of medical professional clients, maintaining robust client relationships and ensuring high-quality service delivery.
• Coordinate communications between clients and internal specialists such as SEO, social media, web development, and digital marketing teams.
• Provide frequent updates on project statuses, completed deliverables, timelines, and other important information through email, phone, and virtual meetings.
• Clarify client needs, review requests, and allocate tasks accurately to appropriate internal resources.
• Evaluate internal outputs including website changes, reports, marketing materials, and campaigns before presenting them to clients.
• Address and resolve client concerns by analyzing root causes, coordinating corrective actions, and sustaining positive relations.
• Track project milestones and deadlines to ensure timely completion of commitments.
• Maintain comprehensive client records, preferences, and relevant notes within organizational systems.
• Prepare necessary materials such as meeting agendas and talking points if requested by leadership.
• Identify opportunities for continuous improvement to enhance client experiences and operational workflow.

Candidate Profile

• Candidates should have prior experience in client account management, key account servicing, customer success, or related fields.
• Experience with task management, ticketing, or project coordination tools is essential.
• Supporting international clients is a plus.
• Strong command of written and spoken English with proficiency in communication via email, telephone, VOIP, and video conferencing.
• Familiarity with digital marketing principles, SEO, and online business operations is required.
• Must demonstrate calmness and solution-driven attitude when resolving challenging client interactions.
• Excellent organizational skills with the ability to juggle multiple accounts and deadlines.
• Attention to detail and dedication to maintaining high standards are critical.
• Ability to work autonomously in a fully remote environment and collaborate effectively with geographically dispersed teams.
• Availability to work during structured hours covering weekdays and client time zones.

Benefits

• Work entirely remotely with home-based flexibility.
• Engage with international clients and diverse multicultural teams.
• Gain exposure to digital marketing, client strategy, SEO, and online operations.
• Compensation starting between 95000 and 115000 LKR monthly, inclusive of base salary and fixed allowances.
• Performance reviews with potential salary increases based on achievements.
• Access to paid leave, training, and certification programs.
• Annual company and individual performance-based rewards.
• Programs for overtime pay.
• Opportunities for career advancement in a growing global enterprise.
• Supportive remote workplace equipped with necessary collaboration tools.

Additional Information

This role involves using AI-assisted candidate matching for hiring decisions, but final choices are made by human recruiters. Applicants consent to data processing under data protection laws, including potential use of AI tools during recruitment. For privacy inquiries, contact the employer directly.