职位描述

Position Overview

We are recruiting experienced Case Managers to join our specialized Workers’ Compensation Nominal Insurer team. The role involves managing a range of workers’ compensation claims, ensuring a high standard of empathetic service to injured employees, and collaborating closely with employers and service providers to facilitate safe and effective return-to-work outcomes within regulatory guidelines.

About QBE

QBE is a global insurer employing over 13,000 individuals across 26 countries. We blend international scale with a culture where individual contributions make a meaningful impact. Our vision is to be recognized as the most consistent and innovative partner in risk management. We are dedicated to creating a supportive work environment driven by passion, kindness, and talent.

Key Responsibilities

Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring all outcomes for injured workers and employers are compliant, timely, and effective.
Utilize in-depth knowledge of workers’ compensation laws to assess claim liability, coordinate treatments, and support safe return-to-work programs.
Collaborate proactively with employers, injured workers, healthcare providers, rehabilitation teams, and internal stakeholders to deliver customer-centric claims management.
Ensure claim records and documentation are accurate and meet all regulatory, contractual and audit standards.
Contribute to ongoing process improvement initiatives aimed at enhancing service delivery and operational efficiency.
Work collaboratively in a team environment focused on development, quality outcomes, and shared success.

Candidate Profile

Proven experience in managing workers’ compensation claims with a solid grasp of relevant legislation and statutory processes.
Excellent relationship management and influence skills, supported by clear verbal and written communication.
A customer-focused outlook prioritizing positive results for injured workers, employers, and stakeholders.
Resilient and able to exercise sound judgement in complex or sensitive claim situations.
Strong organisational capabilities, effectively juggling multiple priorities in a fast-paced setting.
A proactive learner with a growth mindset who thrives in collaborative team environments.

Benefits

Flexible hybrid working arrangement combining office presence and remote work to support work-life balance.
Comprehensive wellbeing support including complimentary coaching, nutrition advice, confidential counselling, financial and legal consultations.
Generous 18 weeks gender-equal flexible parental leave, including paid superannuation contributions.

Recognition & Awards

2025 Excellence in Diversity, Equity & Inclusion Award for our Respect@QBE program.
2023 Most Inclusive Workplace Award from the Australian HR Institute.
Top ten placement in AAGE Top Graduate Employers 2025 (medium-sized category).

Additional Information

Work location options include Newcastle or Lismore in New South Wales.
Permanent and fixed-term full-time contracts are available.
Applicants will undergo verification of work rights, police and credit checks as part of employment conditions.
QBE fosters an inclusive culture valuing diversity and offers support for accessibility or alternative work arrangements.

Case Manager - Workers’ Compensation

你的工作地点