- 经验
- 1年以上
- 薪水
- USD 13 – USD 29 / hour
- 职位空缺
- 1
- 发布
- 1 小时前
- 工作模式
- 在家办公
- 合格
- Applicants with at least 1 year of healthcare administrative support experience, or an equivalent mix of education and experience, may apply. Current employees are directed to use the internal job board.
- 恢复
- 需要申请
职位描述
Role overview
This position provides non-clinical administrative assistance to the care management team and helps support coordinated, integrated care across the full continuum. The role contributes to the organization’s goal of delivering member care that is both high quality and cost effective.
Key responsibilities
- Handle case assignments, member screening, scheduling, correspondence, data entry, and other clerical or phone-based support for the care management team.
- Perform the first-level review of assigned cases and help route them to care managers.
- Examine member data to identify primary needs and support care plan implementation under the care manager’s guidance.
- Arrange member appointments and visits for care managers when required.
- Screen members in line with company policies and procedures, and support the care management team in determining suitable services.
- Coordinate member services according to the member’s benefit plan.
- Improve internal and external communication to strengthen care management service delivery.
- Manage correspondence sent to and received from members and providers.
Required qualifications
- At least 1 year of experience in an administrative support position in healthcare, or a comparable mix of education and relevant experience.
- High level of accuracy and attention to detail.
- Solid problem-solving ability.
- Comfort using Microsoft Office tools such as Outlook, Word, and Excel, or similar software.
- Strong customer service orientation.
- Well-developed organization and time-management skills.
- Clear verbal and written communication skills.
- Proficiency with Microsoft Office suite or equivalent applications.
Preferred qualification
Certification as a Certified Medical Assistant (CMA) is preferred.
Compensation and additional information
The posted pay range is $13.41 to $29.06 per hour. Final pay may differ depending on location, experience, education, and skill level.
Current employees who want to be considered for this role should apply via the internal job board.
The employer offers a competitive compensation and benefits package and is an equal opportunity employer (EOE M/F/D/V).