Business Account Manager

About the Role

At Flexii, we view partnerships not just as problem-solving avenues but as gateways to enhanced growth. We're seeking a seasoned Account Manager who excels at forging solid, trust-based relationships, grasps the core needs of businesses, and takes joy in enabling clients to thrive. As the primary contact for your portfolio, your role will encompass helping businesses maximize their utilization of Flexii’s offerings while unveiling new avenues for mutual growth.

Key Responsibilities

• Cultivate and oversee enduring relationships with your assigned business partners.
• Act as a motivating consultant who advises partners on optimizing the benefits of Flexii’s platform.
• Develop a deep understanding of customers' operational frameworks and anticipate their workforce requirements.
• Systematically pinpoint opportunities to boost platform usage and expand transaction volumes.
• Collaborate closely with Business Development, Operations, and Product teams to ensure an exceptional customer journey.
• Address client concerns and manage escalations with composure, pragmatism, and a solutions-focused mindset.
• Collect customer feedback and translate insights into strategic recommendations for service and product enhancements.

Qualifications and Requirements

• A minimum of four years of experience in Account Management, Customer Success, or a similar client-facing capacity.
• Excellent abilities in relationship-building and communication.
• A consultative approach, preferring to thoroughly understand challenges prior to offering solutions.
• Strong critical thinking skills with the capacity to synthesize information and arrive at informed decisions.
• A proactive mindset with a strong sense of ownership and execution capability.
• A collaborative team player who values supporting peers and celebrating joint achievements.
• Adaptability to a dynamic startup setting where priorities may shift frequently.

Preferred Competencies

• Background in HR technology, digital marketplaces, SaaS platforms, or gig economy sectors.
• Experience managing enterprise-scale or multi-location accounts.
• Proficient in delivering presentations and managing diverse stakeholder relationships.
• A genuine passion for empowering both businesses and their workforce to succeed.

Ideal Candidate Attributes

You are a self-driven individual who anticipates needs and acts without waiting for direction. Problem-solving energizes you, you prioritize your team as much as customers, and you believe strong partnerships grow from trust, curiosity, and reliable value delivery.