Band 3 Receptionist - Switchboard Operator

About the Role

This position offers an exciting chance to deliver a top-quality reception service at Northcroft, acting as the initial point of contact for visitors and callers. The role involves professional interaction with patients, visitors, and various staff including medical, nursing, clinical support, clerical, and secretarial personnel across multiple community services.

Key Responsibilities

The incumbent will handle a comprehensive range of reception, switchboard, and administrative tasks. They will serve as the primary contact for the public, visitors, and service users reaching Community Services, Steps to Recovery, AOT, HTT, and Acute teams at Birmingham and Solihull Mental Health NHS Foundation Trust.

Qualifications and Skills Required

• Prior experience in reception duties is essential.
• A Level 2 qualification in administration or customer care is required.
• Excellent verbal and written communication skills are necessary.
• Ability to work independently or collaboratively in a team setting.
• Proficiency in Microsoft Office applications.
• Previous NHS experience and public-facing roles are advantageous.

Work Schedule

• Week 1: Wednesday (07:30–10:30), Thursday (07:30–15:30), Friday (08:00–18:00)
• Week 2: Monday (07:30–15:30), Thursday (07:30–17:30), Saturday (09:00–15:00), Sunday (15:00–22:00)

About Birmingham and Solihull Mental Health NHS Foundation Trust

Serving approximately 70,000 people annually with 4000 clinical and support staff, this Trust offers various mental healthcare services in Birmingham and Solihull, including nationally recognized specialized services. The Trust is also known for medical, nursing, and psychology training, alongside a strong reputation for research and innovation.

The community served is culturally diverse, with some areas experiencing deprivation levels driving higher service demand. The Trust is committed to inclusive, compassionate care, emphasizing accessibility and support for all. Prospective team members are welcomed to join a committed and caring environment dedicated to making a meaningful impact.

Contact and Further Details

For additional information or informal visits, please reach out to Dharshana Arulselvan, Reception Supervisor, via email at d.arulselvan1@nhs.net or by phone at 0121 301 7400.