Back-end Executive

Overview

This role involves managing and coordinating back-end operational activities for Mtandt Rentals Ltd at the Chennai site. Responsibilities pivot around supervising and planning operator and equipment deployment, document verification, customer communication, financial allocation, and billing processes to ensure smooth site operations and customer satisfaction.

Key Responsibilities

• Oversee supervisor reporting regarding attendance and availability on site.
• Analyze supervisor reports on operator attendance (working, idle, shortages), rented equipment status (breakdown and operational), pending equipment commencement and returns, and equipment breakdowns.
• Plan supervisors' site activities according to priority and purpose.
• Monitor equipment breakdowns and coordinate follow-ups through supervisors.
• Track and address operator shortages by collecting data and planning recruitment and training initiatives.
• Evaluate operator skills and assign them to sites based on vacancy and competency.
• Maintain communication with customers to coordinate operator deputation aligned with their requirements.
• Review work and purchase orders to identify necessary documentation for operators and equipment.
• Coordinate with sales teams to gather information on documents required and arrange for their timely submission.
• Arrange and track equipment documents such as TPI, Insurance, and Pollution certificates.
• Ensure operator documents including TPI, experience certificates, and driving licenses are obtained and followed up.
• Organize third-party inspections for operators and equipment by liaising with vendors as required by customers.
• Understand customer loading/unloading procedures and plan supervisor site visits accordingly.
• Coordinate with supervisors and arrange Hydra services for safe loading and unloading of equipment.
• Manage fund optimization by exploring alternatives and negotiating rates.
• Ensure safe loading practices such as proper tyre placement and secure locking using ropes and chains.
• Address daily issues related to equipment breakdowns, operator shortages, billing closures, and new orders.
• Meet with customers during site visits to obtain feedback for continuous improvement.
• Analyze and allocate funds for supervisors covering operator PPEs, medical needs, travel, accommodation, conveyance, and loading/unloading expenses.
• Distribute funds to supervisors for equipment maintenance including TPI, pollution checks, fire extinguishers, and first aid kits.
• Ensure weekly submission of operators' logsheets and daily attendance monitoring.
• Collect, verify, and submit operator attendance and overtime hours to HR on a monthly basis.
• Assign and update salary grades for operators based on performance and skill evaluations monthly.
• Review operator performance via supervisor feedback for salary grade approvals monthly.
• Manage collection and verification of monthly supervisor bills and claims aligned with fund allocations.
• Obtain claim approvals from the zonal head and ensure timely courier of claims and bills to the Delhi office.
• Update the accounts team for claim inquiries and settlements.
• Provide supervisors updated ledger statements as needed.
• Coordinate with the billing team for summary creation from operator logsheets ensuring certification of all summaries and invoices by supervisors.
• Engage with customers to obtain certification of billing summaries.

Additional Information

• The role demands close onsite supervision and coordination among supervisors, operators, customers, and administrative teams to maintain operational efficiency and compliance.