Application Engineer

About the company

EagleBurgmann is an international leader in industrial sealing technology. The company develops advanced sealing systems that combine engineering know-how, digital tools, and innovation to help industries operate more safely and sustainably. It is part of a global technology group with a diverse workplace culture and a strong focus on employee growth.

Role overview

This position is based in Khobar, Saudi Arabia, and is an on-site role with EagleBurgmann Saudi Arabia Ltd. As an Application Engineer, you will act as a technical support partner for customers and internal teams, helping drive sales opportunities, resolve technical issues, and keep projects moving efficiently.

Key responsibilities

• Work confidently with customer specifications as well as API-related standards.
• Track and contribute to team and individual KPI targets.
• Interpret mechanical drawings and technical codes for daily execution of work.
• Represent the technical side of the business in customer meetings and presentations alongside the sales team.
• Coordinate with internal departments to support overall company objectives.
• Spot process or project bottlenecks early and recommend practical solutions.
• Collaborate with sales teams to create new business opportunities.
• Handle warranty cases in coordination with Service and Engineering teams while following company policy.
• Take ownership of internal follow-up so processes are completed within required timelines.
• Lead the resolution of customer complaints connected to contract matters.
• Support the quality management system and help build awareness of QMS practices across the organization.
• Work with the IP team on non-strategic projects when needed.
• Organize and deliver customer training sessions.
• Provide root-cause analysis and troubleshooting support.
• Maintain records of recurring problem assets or “bad actors.”
• Manage upgrade and retrofit assignments.

Required qualifications and experience

• A bachelor’s degree in mechanical engineering is required.
• 3 to 5 years of technical experience in oil and gas, petrochemical, or similar industries is preferred.
• Working knowledge of pumps, including construction, commissioning, operations and maintenance, and seals.
• Strong troubleshooting ability and familiarity with root-cause analysis methods.
• Understanding of failure analysis techniques.
• Experience working in large, complex organizations.
• Good computer and IT skills, including MS Office and document management systems, plus comfort with data structures, process handling, reporting, and analysis.
• Fluent spoken and written English is necessary.

Benefits and culture

• Inclusive workplace with a strong commitment to diversity and belonging.
• Support for sustainability and social initiatives, with opportunities for employee participation.
• Access to training and learning opportunities for career development.
• Performance-linked bonus rewards.
• Opportunities for international exposure and global career growth.

Equal opportunity statement

The employer provides equal employment opportunities and does not discriminate on the basis of race, color, religion, creed, gender, pregnancy, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or family status, sexual orientation, military or veteran status, or any other legally protected characteristic.