Aesop Retail Consultant - Part Time at Commercial Bay, Auckland

About the Role and Company

For over 35 years, Aesop has fostered an inspiring and supportive workplace that promotes employee growth and inclusivity. Operating globally in retail, the brand provides opportunities for career development aligned with individual aspirations. Aesop emphasizes carefully crafted skincare products using only highly effective ingredients, cultivating unique sensory experiences for customers. The recruitment process targets thoughtful and diverse candidates who bring out the best in themselves and others.

The company prioritizes sustainability and social responsibility, balancing people, planet, and profit. This commitment has earned Aesop B Corp certification and fuels efforts toward building a more sustainable and inclusive society.

Role Purpose

The Retail Consultant role centers on welcoming customers into the store and engaging with them attentively. You will guide customers to select products suitable to their needs, creating meaningful interactions that deepen their connection with Aesop’s offerings. Demonstrating products effectively, you will ensure an exceptional and inclusive buying experience, contributing directly to the company's commercial success.

Key Responsibilities and Requirements

• Utilize prior customer service experience to engage effectively with clients.
• Employ strong selling techniques to meet and exceed sales targets.
• Collaborate well within a team environment, contributing positively.
• Apply empathy-driven interpersonal skills to foster a welcoming and inclusive customer experience.
• Demonstrate an open-minded and curious attitude aimed at understanding diverse perspectives and listening without bias.
• Use excellent communication and problem-solving abilities to address customer needs.
• Having knowledge of skincare and the broader skincare industry is a valuable asset.
• Familiarity with hair care, body care, fragrance, and home product categories is advantageous.

Working Hours and Location

This is a part-time position that requires onsite presence at Commercial Bay, Auckland. The weekly schedule totals 29 hours:

• Monday: 11:00 AM – 6:15 PM
• Thursday: 12:00 PM – 7:15 PM
• Friday: 10:00 AM – 7:15 PM
• Sunday: 10:00 AM – 5:15 PM

Benefits and Development Opportunities

• Generous discounts on company products.
• Paid time for volunteering activities.
• Performance-based bonus schemes.
• Access to professional development resources, including LinkedIn Learning and in-house training.
• Support for product knowledge and core skills enhancement with study opportunities.
• Wellbeing programs such as employee assistance, Headspace mindfulness app subscriptions, and summer wellness leave options.

Additional Information

Aesop is part of the L’Oréal Luxe Division, known for its luxury beauty brands portfolio including Yves Saint Laurent, Kiehl's, Lancôme, Prada, and more. The parent group advocates for flexible working arrangements to reduce barriers and promote accessibility. Applicants requiring accommodations during recruitment or employment are encouraged to contact the Talent Acquisition team.

Aesop and L’Oréal pride themselves on being equal opportunity employers, welcoming candidates regardless of gender, ethnicity, religion, or disability. They hold recognitions as an Employer of Choice for Gender Equality and Family Friendly Workplace.