Administrative Assistant - Student Support in VET Sector

About the Role

We are an expanding Registered Training Organization (RTO) based in Sydney seeking an experienced Administration / Student Support Officer with a strong background in the VET sector. You will be pivotal in assisting both international and domestic students throughout their education journey, ensuring strict adherence to regulatory and compliance standards.

Mandatory Qualifications and Experience

• At least 2-3 years of work experience within an RTO or VET college setting.
• Demonstrated expertise in student administration related to vocational education.
• Comprehensive understanding of ESOS Act, CRICOS, and international student compliance framework.
• Familiarity with student management systems such as ARMS, Wisenet, VETtrak, or equivalent.
• Hands-on experience in handling student enrolments, Certificates of Enrolment (CoEs), and student visa procedures.

Role Responsibilities

• Oversee student enrolments, attendance tracking, and prepare compliance reports.
• Communicate effectively with students regarding their academic progress, attendance, and required documentation.
• Collaborate with education agents to process student referrals.
• Manage issuance, deferment, and cancellation of CoEs and update PRISMS accordingly.
• Maintain accurate and up-to-date student records via the student management system.
• Provide necessary administrative support to trainers and assessors.
• Perform reception duties including welcoming students, handling inbound calls, and managing enquiries.
• Assist in compliance efforts such as attendance monitoring and implementing intervention strategies.

Essential Skills and Experience

• Minimum of 2-3 years working experience specifically within an RTO or VET college.
• Strong knowledge of international student regulations and compliance requirements.
• Experience with PRISMS platform and student visa processes.
• Understanding of ASQA standards and obligations for RTOs.
• Excellent communication skills tailored to support students from various cultural backgrounds.
• Highly organized with keen attention to detail.
• Proficient in Microsoft Office and student management systems pertinent to RTOs.
• Personable, calm demeanor with a genuine commitment to student welfare.

Preferred Attributes

• Experience collaborating with education agents and recruitment partners.
• Knowledge of various visa subclasses and conditions relevant to student visas.
• Familiarity with Recognition of Prior Learning (RPL) and credit transfer processes.
• Exposure to compliance audits and ASQA regulatory requirements.

What Sets You Apart

• Deep understanding of the VET sector beyond basic administrative tasks.
• Clear knowledge of distinctions such as CoE versus USI.
• Proficiency with PRISMS and understanding of legal provisions such as Section 20.
• Ability to effectively articulate course progress criteria to students encountering difficulties.
• Awareness of the importance of attendance monitoring in RTO operations.

Why Work With Us?

• Supportive and friendly workplace culture.
• Secure position within a growing and stable RTO.
• Opportunity to have a meaningful impact on students’ educational journeys.
• Work within a culturally diverse student community.