Account Manager

About the Company

Hungerstation operates as a part of Delivery Hero Group, a leading global local delivery platform active in approximately 65 countries. Delivery Hero is headquartered in Berlin, Germany and has been publicly traded on the Frankfurt Stock Exchange since 2017, also being a component of the MDAX index.

Job Purpose

This role is centered on managing a portfolio of clients, cultivating robust client relationships, and enhancing customer satisfaction and engagement.

Key Responsibilities

• Serve as the main point of contact for all client account-related matters.
• Establish and sustain durable and trustful relationships with clients to ensure their satisfaction.
• Promote company products and services aiming for mutual benefits and strengthening client trust.
• Ensure the delivery of solutions is timely and aligns with customer requirements and goals.
• Provide clear communication on the progress of initiatives on a monthly and quarterly basis to both internal teams and clients.
• Identify business opportunities within existing client accounts to meet sales objectives.
• Track and forecast key account metrics including sales results on quarterly and annual bases.
• Generate comprehensive reports detailing account statuses.
• Work collaboratively with the sales team to explore and expand opportunities in respective territories.
• Address complex client inquiries or escalate issues when necessary.
• Adhere strictly to company policies, procedures, and workflows to ensure consistency and control in daily operations.
• Contribute to continuous improvement efforts by identifying opportunities to enhance processes and efficiency.
• Maintain a high-performance work culture and embody the company's values.

Qualifications and Experience

• 1 to 2 years of relevant professional experience in account management or similar roles.
• Proficiency in Microsoft Office suite for daily tasks and reporting.
• A Bachelor's degree in a related field is mandatory.