Account Manager

About the Role

We are seeking a seasoned Account Manager to enhance our expanding Auckland team and contribute significantly to Thrive's progressive journey in Aotearoa New Zealand. This role is ideal for a communications enthusiast passionate about cultivating trusted client partnerships, crafting compelling narratives, and executing integrated campaigns that attract attention. The position involves managing day-to-day activities for multiple client accounts across earned media, social media, influencer engagement, and integrated communications, collaborating closely with both local colleagues and our Australian counterparts.

As a vital member of our intimate New Zealand team, you will have the chance to make tangible contributions through your client work while helping define Thrive's future locally. Supported by the broader Thrive trans-Tasman network, you'll benefit from top-tier expertise and collaborative spirit inherent in one of Australasia's premier independent communications agencies, all while being part of a tightly-knit and ambitious local team.

Why Thrive?

Joining Thrive New Zealand means integrating into a growing and ambitious team where your impact truly matters. As the Auckland office expands, you will play a pivotal role in shaping our development while executing impactful campaigns for leading brands across New Zealand and beyond. Our Auckland office, situated centrally, offers a hybrid work model: three days onsite for collaboration and two days of remote work flexibility.

Being part of the Thrive network brings access to extensive expertise, specialty skills, and a cooperative culture from one of the region's leading independent communications agencies.

Benefits

• Culture Connections: Enjoy frequent team breakfasts, engaging guest speaker sessions, and routine team events.
• Flexibility & Travel: Hybrid working arrangements and the option to work from any of our Trans-Tasman offices for up to four weeks annually.
• Extra Time Off: Benefit from a personal Birthday "Me Day" and early finish Fridays (4:00 pm) during December through February.
• Parental Support: Access enhanced paid parental leave with superannuation and a structured return-to-work program.
• Growth & Learning: Participate in Thrive Academies, Lunch & Learns, Thrive Bites, personalized educational opportunities, and our AI Digital Council.
• Visa Support: Receive sponsorship for qualified visa holders including pathways to long-term employment.

What You Will Do

Client Service & Campaign Delivery

• Oversee the daily management of a diverse client account portfolio, nurturing strong relationships and delivering outstanding service.
• Coordinate integrated campaigns across earned media, social platforms, influencer outreach, and digital channels, ensuring timely, on-brief, and client-aligned execution.
• Compile and present client reports, meeting agendas, and progress updates, maintaining proactive communication about campaign progress and forthcoming steps.
• Spot opportunities to enhance campaign outcomes through strategic insights, cultural awareness, and creative initiatives.

Media Relations, Content & Storytelling

• Produce engaging media content including press releases, feature articles, media pitches, and briefing materials.
• Establish and maintain strong connections with journalists, influencers, and content creators throughout New Zealand.
• Identify and leverage opportunities for generating meaningful earned media coverage supporting multi-channel integrated campaigns.
• Assist in organizing and executing events, activations, and campaign launches with meticulous attention to detail.

Commercial & Operational Excellence

• Assist with budget oversight by tracking project expenses, obtaining supplier quotes, and ensuring precise project documentation.
• Complete administrative tasks such as timesheets, project reports, and monthly closures accurately and punctually.
• Prioritize and organize multiple responsibilities while upholding high standards of client deliverables.
• Adopt new technologies and Thrive systems to streamline workflows and enhance efficiency.

Business Development & Growth

• Support new business initiatives by contributing research, concept development, and aiding in proposal and pitch preparations.
• Stay current with industry trends, cultural movements, and market shifts to identify growth opportunities for clients and the agency.
• Represent Thrive with professionalism within the communications sector, elevating your profile and supporting the agency’s expansion in New Zealand.

Core Values & Behaviors

• Accountability: Take ownership, meet expectations, deliver commitments, and learn from every experience.
• Curiosity: Constantly explore new ideas, ask insightful questions, and pursue innovation.
• Passion: Approach all clients, colleagues, and projects with energy, enthusiasm, and dedication.
• Collaboration: Foster teamwork with a 'we before me' approach valuing inclusivity and shared success.
• Integrity: Build trust through honesty, transparency, respect, and professionalism in all actions.

Your Profile

• At least three years of experience within a PR or integrated communications agency setting.
• Relevant tertiary education in Communications, Public Relations, Journalism, Marketing, or related fields.
• Proven ability managing integrated communications campaigns across earned, social, and influencer channels.
• Strong writing capabilities demonstrated through creating media releases, pitches, reports, and client communications.
• Existing or developing relationships with New Zealand media and influencer networks.
• Excellent organizational skills, adept at handling multiple projects and competing deadlines.
• Commercial awareness with understanding of budgeting, campaign management, and reporting.
• A proactive and team-oriented attitude combined with a passion for communications and storytelling.
• Eagerness to learn, grow, and excel within a dynamic agency environment.

About Thrive

Thrive operates as a proudly independent, value-driven communications agency with a presence across Australia and New Zealand. Our mission is to empower brands through relevance, reputation, and relationships, creating work that commands attention and delivers sustained cultural and business value.

If you are eager to influence Thrive's future in Aotearoa New Zealand and elevate your career in an agency that prioritizes curiosity, creativity, and collaboration, we encourage you to apply.