Workplace Experience Manager

Role Overview

The Workplace Services team is dedicated to crafting an outstanding workplace environment across TikTok's regional offices by implementing workplace strategies that optimize performance and enhance both productivity and cost-efficiency. Through inventive programs and initiatives, this team designs a user-centered workplace experience, collaborating closely with various departments to maximize space utility and ensure an engaging company culture.

Key Responsibilities

• Coordinate with workplace partners and service teams to ensure smooth office operations including maintenance services, communication, employee forums, and daily workplace activities.
• Develop and maintain productive relationships with vendors and suppliers, monitoring service quality, contract adherence, and performance management.
• Assist in tracking budgets, managing expenses, inventory, and supplies; utilize data insights to identify cost-saving opportunities and streamline office processes.
• Enhance employee experience by partnering with teams like Catering, Real Estate & Facilities, EHS, Physical Security, and IT to create a welcoming and functional workplace.
• Gather, analyze, and report data to spot trends and propose actionable improvements for better workplace decision-making.
• Lead and support workplace projects from inception to completion, including office relocations, programs, and regional events, ensuring timely communication and delivery.
• Continuously propose innovative ideas and improvements to elevate workplace services and employee satisfaction through curiosity and proactive problem-solving.

Required Qualifications

• Bachelor’s degree is mandatory.
• Excellent organizational, communication, and problem-solving abilities.
• A curious and proactive attitude with eagerness to learn and embrace new challenges.
• Comfortable working with data, spreadsheets, and generating basic reports.
• Capability to multitask effectively and collaborate with various teams.
• Positive, solution-oriented team player mindset.
• Availability to work onsite at the office five days per week and travel internationally when required.

Preferred Qualifications

• Prior internships, part-time roles, academic projects, or extracurricular activities related to workplace management.
• Experience or potential to influence regional decisions and programs.
• Certifications such as IFMA, BOMA, CoreNet, PMP, or equivalent industry credentials.

About TikTok

TikTok is a global leader in short-form mobile video content, driven by the mission to inspire creativity and spread joy. Headquartered in Los Angeles and Singapore, TikTok operates additional offices worldwide including Dublin.

Why Join TikTok?

We value creativity, innovation, and diversity, fostering an environment where teams collaborate to make impactful contributions. We embrace challenges as growth opportunities, encourage a mindset of continual improvement, and strive to create endless possibilities together.

Diversity and Inclusion

TikTok is committed to fostering an inclusive workplace where every employee's unique skills and perspectives are celebrated as part of our global community.