Waste Response Officer

About Hume City Council

Hume City Council is known as one of Australia’s rapidly expanding and culturally diverse councils. Our focus is on placing the needs of our community and customers at the forefront, ensuring access to efficient and effective services.

Position Overview

We are seeking a Waste Response Officer to join our Waste and Sustainability team. This permanent full-time role is based in Coolaroo, Victoria, offering an annual salary of $75,568.48 plus superannuation. The role involves frontline engagement addressing illegal dumping in residential zones.

Key Responsibilities

• Promptly respond to reports of illegal dumping within designated zones.
• Examine dumped waste for any evidence, document findings, and refer details for further investigation as appropriate.
• Safely and efficiently remove small quantities of dumped waste.
• Manually load and unload vehicles, adhering strictly to manual handling guidelines.
• Transport waste materials following Environmental Protection Authority (EPA) regulations and safety protocols.
• Maintain accurate records of service requests, actions taken, photographic evidence, and outcomes using the Council’s customer relationship management (CRM) system.
• Utilize platforms like IntraMaps and WasteEdge to manage and complete job tasks.
• Comply fully with workplace health and safety procedures and standards.
• Apply proper hygiene and handling practices, especially when managing hazardous substances.

Required Skills and Experience

• Proven understanding of municipal amenity services operations and best practices.
• Familiarity with legislation and regulations relevant to waste services.
• Capability to effectively communicate and gain cooperation from a diverse community.
• Experience in waste service roles, compliance, or field-based public interaction jobs.
• Knowledge of CRM systems, mapping tools, or incident management software is advantageous.
• Understanding of EPA waste transport and safety responsibilities is preferred.
• Strong verbal and written communication skills.

Mandatory Certifications and Qualifications

• White Card certification.
• Completion of Asbestos Awareness Training.
• Traffic Control Training or Short Term Low Impact Training.
• Manual Handling Training.
• Hazardous Substances and Dangerous Goods Training.
• Current First Aid and CPR certificates.
• Valid Victorian Driver’s Licence.

Why Work With Us?

Hume City Council takes pride in fostering an inclusive and collaborative workplace driven by strong values:

• Continuous Improvement: Encouraging experimentation and learning from experiences.
• Inclusivity: Valuing everyone's safety, respect, and belonging.
• Accountability: Trusting employees to take ownership and meet commitments.
• Community Commitment: Passion for delivering the best outcomes for the Hume community.

We provide competitive remuneration, opportunities for professional growth, and a supportive environment. The Council is committed to child safety and equal employment opportunities, welcoming applicants from all backgrounds including Indigenous peoples, persons with disabilities, LGBTIQA+ individuals, and culturally diverse groups.

Additional Information

Applicants should expect to undergo background screening, including reference checks, Working with Children checks, and criminal history assessments. Recruitment may close early upon receiving an adequate number of qualified candidates, so early application is advised.