Walk-in Relationship Manager

About the Company

DCB Bank is a modern private-sector bank operating across India with 464 branches as of 31 March 2025. It is a scheduled commercial bank regulated by the Reserve Bank of India and run with a professional governance structure. The bank uses current technology and infrastructure, including advanced internet banking for both individual and business customers. Its business portfolio covers retail, micro-SME, SME, mid-corporate, agriculture, commodities, government, public sector, Indian banks, co-operative banks, and NBFCs. DCB Bank serves about 2.5 million customers.

The bank has been present in India since the 1930s. Its promoter and promoter group, Aga Khan Fund for Economic Development (AKFED) and Platinum Jubilee Investments Ltd., together hold less than 15% of the shareholding. AKFED is an international development enterprise focused on entrepreneurship and building financially strong businesses.

Role Summary

This position focuses on building a high-quality customer base, promoting suitable banking products, and delivering prompt, accurate service at the branch level. The role also calls for maintaining strong branch presentation standards and handling customer issues efficiently.

Key Responsibilities

• Bring in new quality customers and promote additional banking products as required by the bank.
• Process customer service requests accurately, on time, and without errors.
• Address customer issues using the provided guidelines and escalate cases quickly whenever needed.
• Ensure the branch presents a strong and professional visual impression to customers.
• Deliver a strong service experience to existing customers and use referrals to grow the customer base.
• Sell deposit products and fee-based products to deepen customer relationships and improve market share.
• Work on strengthening customer relationships through proactive sales efforts.
• Keep knowledge updated on the bank’s products as well as competitor offerings.
• Stay informed about market movements and product trends in the banking sector.
• Take on any other duties assigned by the bank from time to time.

Eligibility

Candidates with any graduate degree can apply.

Additional Information

This is a walk-in hiring opportunity for the Relationship Manager role in Hisar, India. The listed compensation is INR 3,00,000 to 6,50,000 per year.