Trust & Safety Associate - Danish Speaker

About the Role

This full-time position at a leading global operations company based in Dublin, Ireland, involves maintaining safe online environments as part of the Trust & Safety team. The role requires flexible work hours within a 24/7 operational setting and is a 12-month contract with a potential extension.

Key Responsibilities

• Evaluate and moderate user-generated content including profiles, audio, videos, and text to ensure compliance with client standards.
• Keep updated on evolving platform policies and guidelines to apply accurate moderation decisions.
• Investigate and resolve complex content-related issues, escalating when necessary within the Trust & Safety group.
• Act as an advocate for the user community by ensuring a safe and respectful platform environment.
• Contribute to initiatives aimed at enhancing process quality and efficiency.
• Engage regularly in training and team discussions for continuous development.
• Participate in conversations surrounding socially sensitive subjects to help maintain community safety.

Required Qualifications and Skills

• Excellent proficiency in Danish language including understanding and communication.
• Strong emotional resilience and coping abilities to manage exposure to potentially sensitive or graphic content.
• Objective decision-making capabilities to apply client guidelines without personal bias.
• Keen attention to detail and analytical skills to synthesize information from various sources.
• Passion and knowledge of internet platforms, culture, and the political/social context of the relevant region.
• Ability to collaborate effectively as a team member and work independently.
• Flexibility to work various shifts including nights, weekends, and holidays.
• Previous experience in customer service, business process outsourcing, or content moderation is advantageous.
• Must be at least 18 years old.

Additional Information

The role may involve exposure to flashing lights or contrasting light patterns due to the nature of the content reviewed. Participation in a well-being support program specific to Trust & Safety personnel is part of the employment to support mental health and resilience.

Working night shifts may require a health assessment to ensure fitness for duty.

Benefits

• Opportunity to work with a reputable international enterprise
• Comprehensive training provided
• Social events organized by the company
• Potential career advancement opportunities

Inclusion and Diversity

The company values diversity and promotes an inclusive work environment that supports equal opportunities regardless of personal background or identity. Reasonable adjustments during recruitment can be requested.

About the Employer

The employer is a global professional services leader specializing in digital, cloud, and security solutions, serving clients across numerous industries worldwide with over 674,000 employees.