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Company Overview

Daybright Financial is among the largest independent, privately owned firms in the United States focused on employee benefits, retirement plans, and compliance services. Established in 2008, the company has grown significantly through acquiring over 60 reputable local and national firms. It has earned the "Best Places to Work – USA" certification and currently supports more than 22,000 employer groups and 3.6 million participants nationwide. Additionally, Daybright operates Daybright Broker Solutions, a dedicated team to enhance offerings for benefits brokers, consultants, and professional employer organizations by delivering Fortune 500-level health and financial wellness solutions.

Role Overview

We are looking for a Training Specialist to join our Solution Services Segment remotely across the U.S. This position is responsible for designing, organizing, and delivering training programs that enhance the capabilities of our Enrollment and Participant Services teams. Collaboration with subject matter experts and team members is essential to develop engaging learning initiatives including onboarding, virtual and in-person sessions, as well as creating a variety of training materials such as presentations, guides, videos, webinars, and e-learning modules.

Key Responsibilities

Design and coordinate training plans in conjunction with subject matter experts for Enrollment and Participant Services teams.
Oversee onboarding processes and manage training progress through the Learning Management System (LMS).
Develop and keep up-to-date all training content across various formats: guides, videos, webinars, presentations, and digital learning.
Organize and facilitate live virtual and occasional in-person training sessions.
Evaluate existing training resources and recommend improvements aligned with evolving business requirements.
Support role-specific learning paths and individual development plans to foster continuous growth.
Distribute training materials and recordings to ensure ongoing accessibility of learning resources.
Create communications around training initiatives, updates, and learner engagement to promote knowledge sharing.
Participate in or lead projects related to Contact Center solutions to support the Solution Services team’s operational goals.

Candidate Qualifications

2 to 5 years of professional experience in employee benefits, enrollment services, participant services, or closely related fields.
Minimum education requirement: High school diploma or equivalent.
Preferably holds a Bachelor’s degree in business, communications, education, human resources, or related discipline.
Proven experience in developing, coordinating, or delivering training in a corporate or professional environment.
Strong knowledge of employee benefits products, client service processes, and team support expectations.
Confident in delivering clear presentations to small and large audiences both virtually and face-to-face.
Strong skills in project management, organization, facilitation, and presentation.
Ability to manage multiple priorities effectively and meet deadlines.
Accountability in managing assigned projects and delivering on team commitments promptly.

Additional Competencies

Creative approach to problem-solving with focus on learner-centered solutions.
Excellent written and verbal communication adaptable to multiple audiences.
Highly motivated and career-focused professional eager to contribute to team growth.
Strong interpersonal skills and proven ability to collaborate across teams and with external stakeholders.
Client-oriented mindset emphasizing timely and quality service delivery.
Detail-oriented with dedication to precision, consistency, and follow-up.
Proficiency in Microsoft Office and capability to learn various training and collaboration platforms.
Willingness to travel occasionally for training sessions, meetings, or business needs.

Training and Development Specialist