Telesales Executive

Role Summary

The CRM Sales Executive will be tasked with increasing in-store visits and revenue by proactively making outbound calls, following up with customers, scheduling appointments, and coordinating efforts with store teams. This position ensures that potential leads are successfully converted into store visits, providing a seamless customer experience from initial contact to sale.

Primary Responsibilities

• Proactively call customers to encourage store visitation and boost walk-ins.
• Follow up diligently with leads and customers to arrange appointments and promote store visits.
• Provide accurate product details and price quotations to customers.
• Address first-level customer escalations and collaborate with store personnel for resolution.
• Work closely with store teams to ensure proper handover of leads and appointments.
• Maintain accurate and current customer information within CRM systems.
• Ensure data quality and timely updates for CRM system hygiene.
• Meet daily targets related to number of calls, talk time, and conversions.
• Enhance revenue by improving the quality of customer engagement and sales pitches.

Qualifications and Skills

• Graduate or undergraduate with 1 to 3+ years of experience in telesales, inside sales, or customer calling roles.
• Strong verbal communication and persuasive abilities.
• Comfortable working in a target-driven environment with outbound calling responsibilities.
• Basic familiarity with CRM software and lead management processes.
• Capacity to coordinate efficiently with multiple stakeholders including stores, supervisors, and team leaders.
• Customer-centric mindset with problem-solving skills.
• Preference given to candidates fluent in Telugu, Kannada, or Malayalam.

Additional Information

The company seeks candidates who are energetic, result-oriented, and passionate about sales and enhancing customer engagement. The ideal applicant will be proactive, driven by performance, and adaptable to a fast-paced retail setting.

Other Details

• Immediate joining is preferred.
• Shift timings available are 11 AM to 8 PM and 12 PM to 9 PM.