Telecaller

About T4m Academy

T4m Academy is an educational institute dedicated to providing high-quality training and development programs. It focuses on delivering accessible, practical, and career-oriented courses aimed at fostering personal and professional growth. The academy values strong communication and learner support, offering guidance and counseling throughout the learning process. The team works collaboratively to maintain an inviting and student-focused environment, with ongoing expansion of services and opportunities for both learners and staff.

Role Overview

The Telecaller position at T4m Academy is a full-time, on-site role based in Kozhikode, Kerala. The primary responsibility involves managing outbound and inbound calls to inform prospective learners about available courses, clarify program details, and respond politely and clearly to inquiries.

Key Responsibilities

• Making and receiving calls to potential students to share course information and address questions.
• Maintaining detailed call logs and updating learner information in the system regularly.
• Following up with interested candidates to assist with admissions and enrollment processes.
• Collaborating closely with admissions and counseling teams by sharing feedback and improving outreach methods.
• Meeting daily call and conversion targets while ensuring professional communication that reflects the academy's standards.

Qualifications and Skills

• Excellent verbal communication skills in English and local languages, demonstrating clear and confident telephone etiquette.
• Active listening abilities to understand learner requirements and accurately provide course-related information.
• Basic computer proficiency including familiarity with spreadsheets, CRM platforms, or call management software.
• Strong organizational skills to effectively manage call lists, follow-ups, and accurate documentation.
• A customer service-oriented attitude showing patience, empathy, and professionalism in handling inquiries or concerns.
• Comfort with working in a goal-driven environment and collaborating with various internal teams.
• Previous experience in telecalling, customer support, or sales is beneficial but not mandatory.
• Minimum education requirement is a high school diploma; preference is given to candidates holding a degree or diploma in any discipline.