Team Leader - National Data Collection | Kaihautū Tira - Kohinga Raraunga

Position Overview

We are seeking a Team Leader for National Data Collection who will lead a group of Data Collection Specialists engaged in making and receiving calls to gather data from businesses and the public for national surveys. The focus is to deliver an excellent respondent experience that encourages trust, is convenient, secure, and acknowledges contributions to Aotearoa.

Key Responsibilities

You will oversee the daily management of the Data Collection team by motivating, guiding, and directing these frontline specialists to achieve optimal results for clients and suppliers. Building and maintaining strong relationships with internal stakeholders responsible for survey planning, programmes, and training is essential. Staff rotate on a roster covering six operational days weekly, so availability to support the team, including evenings and weekends when necessary, is required.

Work Arrangement

This is a permanent position working remotely from home, requiring a dedicated workspace and reliable internet connection. Candidates must reside in Christchurch to regularly attend the office for training and team support.

Experience and Skills Required

• At least five years’ experience in a service delivery role.
• Familiarity with CRM systems, work allocation tools or concepts, telephony software such as Salesforce, PureCloud, and proficiency in Excel.
• Strong people skills and mature judgment to operate with autonomy and discretion.
• A passion for coaching and leading diverse, high-performing teams with proven leadership and training experience.
• Excellent communication, problem-solving, negotiation, and reporting abilities.
• Customer-oriented mindset with connections to various social, cultural, and business communities.
• Builds and nurtures trusted relationships within local communities, businesses, and internal teams.
• Demonstrated commitment to diversity and inclusion initiatives.
• Knowledge or willingness to learn about Te Tiriti o Waitangi, Tikanga, Te Reo Māori, and local Iwi engagement.
• Preference for candidates skilled in mātauranga Māori and tikanga, with fluency or willingness to develop fluency in Te Reo Māori.
• Committed to ongoing learning and incorporating cultural capability into practice.

We value experience gained from both paid and unpaid roles across sectors such as education, hospitality, technology, public service, marae work, arts, community involvement, volunteering, or whānau responsibilities. We encourage candidates to bring their authentic selves to their application.

Personal Attributes

• Integrity: Acts responsibly and ethically even in challenging situations.
• Purpose-driven: Understands the importance of their work and focuses on delivering meaningful results.
• Curious and open-minded: Embraces learning opportunities and challenges as growth chances.
• Respectful and inclusive: Builds relationships founded on care and respect.
• Collaborative: Works well across teams to achieve shared goals.

About Us

Stats NZ Tatauranga Aotearoa is New Zealand's National Statistics Office, committed to delivering data and insights that influence government, communities, and businesses. We pride ourselves on valuing diversity and recognize that our effectiveness is strengthened by our people's diverse perspectives and experiences. Our work supports well-informed decision-making nationwide to improve outcomes for individuals, the economy, and the environment.

Benefits and Work Conditions

• 37.5 hour workweek.
• 15 days of sick leave, usable for self or dependents.
• Three additional days off during the year-end office closure.
• Annual flu vaccinations.
• Access to funded counseling and coaching through an Employee Assistance Programme.
• Visual and hearing health benefits for permanent staff.
• Corporate discounts on a range of services and products.
• Support for study assistance programs.
• Active social clubs in each office location.

Salary

The starting salary range for this role is $84,027 to $98,855 plus KiwiSaver contributions.

Application Process

Applications are reviewed as received, and candidates may be invited to participate in pre-interview screenings via phone or video. Applicants should indicate if accommodations are needed during the recruitment process. Recruitment agencies should note unsolicited CVs will not be accepted.