Systems Analyst

About the Organization and Position

Alwedad Charity Association for Orphans Care is seeking a Systems Analyst to contribute to enhancing the technological services provided to beneficiaries. Candidates should have solid experience in systems analysis and IT service management.

Qualifications and Experience

• Possess a bachelor's degree in Information Systems, Computer Science, Information Technology, or an equivalent field.
• Have between three to five years of experience in systems analysis.
• Experience in IT Service Management and in analyzing requirements while effectively engaging stakeholders.

Key Responsibilities

• Contribute to the improvement of user experience and satisfaction relating to technical services.
• Analyze departmental needs and convert them into clear technical requirements.
• Align and enhance IT services to meet strategic organizational goals.
• Assist in developing policies, procedures, and operational manuals.
• Participate in IT governance activities including risk management and compliance.
• Support User Acceptance Testing (UAT) and coordinate with different teams involved.
• Develop and maintain the technical services catalog.