System Administrator

Role Overview

Join as a System Administrator responsible for managing and optimizing the company's digital resources and technology infrastructure. Your principal focus will be total ownership of the Contact Center as a Service (CCaaS) system, ensuring its peak performance and integration with supporting modules like Quality Assurance, Reporting/Analytics, Single Sign-On (SSO), and Security. This role is strategic and backend-focused, centering on IT auditing, software stack management, and high-level project execution rather than daily tech support.

Key Responsibilities

• Design, maintain, and enhance the CCaaS infrastructure with all ancillary components working seamlessly.
• Continuously audit the technology stack to maximize usage and remove redundant software, reducing unnecessary costs.
• Develop and implement a comprehensive framework for enterprise tools, guaranteeing efficient deployment and operation throughout the organization.
• Create detailed use-case proposals for new tools and effectively communicate their benefits to executive leadership for swift decision-making.
• Manage all software vendor contract reviews, preparing them for approval by the CEO.
• Establish and document staff tool onboarding processes, alongside training tech support teams and operations leadership to manage frontline support.
• Produce regular audit reports on software usage to ensure costly licenses are assigned only to active users.
• Operate independently, overseeing project lifecycles without requiring micromanagement or frequent communication with non-executive staff.

Qualifications and Competencies

• Over 3 years of extensive experience in systems administration, IT auditing, or software stack management.
• Specialized knowledge in configuring and optimizing enterprise CCaaS platforms and related modules.
• Proven capability in managing software lifecycle including ROI analysis, deployment, and optimization.
• A highly independent professional able to deliver complex projects without supervision.
• Fluent in English, both spoken and written.
• Demonstrates strong ethics, professionalism, punctuality, and reliability.
• Skilled in analyzing software usage data and managing licensing efficiently.
• Adaptable to shifting business priorities and scalable operational procedures.
• Accuracy and meticulousness in contract management and user access control.
• Trustworthy with confidential company information and strategic plans.
• Up-to-date with current leading enterprise technologies and tools.
• Excellent time management, organizational abilities, analytical problem-solving, and presentation skills.

Additional Information

This position is full-time and remote-based, located in Nairobi County, Kenya. Salary details are not specified but benefits are included. No specific closing date has been disclosed for this opportunity.

Important Notice

Candidates should be alert to fraudulent recruitment activities. No payment is required at any recruitment stage, and all communications come directly from the employer.