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Role overview

This senior executive opportunity is for a Customer Success leader in Germany, working with a partner company that handles applications and hiring stages directly. The role sits within a fast-scaling, technically sophisticated ad tech environment and is centered on building and expanding the post-sales customer success function.

You will set the direction for revenue growth across an established portfolio of publishers, making sure customers use the platform effectively to improve monetization outcomes. The position combines commercial ownership with a strong grasp of programmatic advertising technology. You will guide retention, growth, and service quality while bringing structure and discipline to multi-level teams. As a strategic partner and senior escalation contact, you will shape enterprise publisher relationships at an executive level and work closely with engineering, yield, product, onboarding, and support teams to deliver measurable impact.

Key responsibilities

Lead the full Customer Success organization with accountability for revenue growth, retention, and operational performance across a global publisher base.
Build and execute portfolio expansion plans, including upsell and cross-sell initiatives that help publishers increase revenue by adopting the platform’s full capabilities.
Work alongside technical and yield specialists to create scalable optimization approaches that strengthen monetization across programmatic channels.
Put proactive churn-reduction systems in place to detect risk early and apply structured actions that protect and grow account value.
Act as the highest-level escalation point for complex publisher issues, resolving them with both technical insight and strong executive judgment.
Set operational benchmarks and team design principles that raise technical capability inside Customer Success and reduce reliance on escalations.
Align closely with engineering, product, onboarding, and support functions to remove friction and improve the full customer lifecycle.
Represent the business in strategic publisher discussions, including senior stakeholder management and occasional customer visits.

Requirements

At least 7 to 10+ years of experience in senior customer success, post-sales leadership, or executive operations roles, preferably in ad tech or another technically complex environment.
Strong working knowledge of the programmatic advertising ecosystem, including header bidding, ad serving systems, supply path optimization, and yield management.
Demonstrated success in creating and delivering expansion and retention strategies that produce clear financial results.
Experience leading layered teams, including directors and senior managers, in technical or hybrid business setups.
Ability to explain sophisticated technical topics in a way that creates clear business understanding for both technical and non-technical audiences.
Excellent communication skills and confident executive presence, with a track record of managing enterprise client relationships.
Analytical mindset with the ability to connect performance metrics to broader customer and revenue outcomes.

Perks and benefits

Competitive executive compensation package.
Full health, dental, and vision coverage.
Remote-first setup with flexibility in how you work.
The chance to lead and scale a high-impact global Customer Success organization.
Exposure to leading enterprise publishers in a fast-moving ad tech environment.
Close collaboration with engineering, product, and revenue teams.
A leadership position with significant strategic influence and ownership.

Additional information

This role is posted through a partner company that manages applications and the next steps in the hiring process. Applications are reviewed through an AI-assisted matching process intended to screen candidates objectively against the role’s main requirements. Shortlisted profiles are shared with the hiring company, while interviews, assessments, and the final decision are handled internally by that employer.

Data privacy and hiring process notice

By applying, you consent to the processing of your personal data for candidate evaluation and for sharing relevant details with the hiring employer under applicable data protection laws, including GDPR, on the basis of legitimate interest and pre-contractual steps. The recruitment process may also use AI tools to help review applications, analyze resumes, assess responses, and flag possible inconsistencies or verification signals, but human judgment remains part of the process and final hiring decisions are made by people.

SVP, Customer Success