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About the Role

At First Quantum, we foster a culture known as the “First Quantum Way,” encouraging independent thinking, boldness, and creativity to overcome challenges and achieve exceptional results. The Clubhouse Administration Supervisor plays a critical role in overseeing every administrative, operational, and financial aspect of the clubhouse restaurant to ensure smooth functioning and superior customer satisfaction.

Key Responsibilities

Handle daily administrative duties including staff scheduling, payroll processing, record upkeep, and monitoring inventory paperwork.
Guarantee compliance with health, safety, and labor regulations.
Manage reservations, event bookings, and respond efficiently to customer queries.
Prepare operational reports, manage budgets, and forecast financial outcomes.
Oversee the membership portfolio and follow up on subscription payments.
Track and control expenses, optimize costs, and analyze financial statements to suggest improvements.
Manage stock control, streamline ordering procedures to maintain cost effectiveness.
Ensure precise cash management, point-of-sale reconciliations, and banking processes.
Support monthly financial and inventory reporting with accuracy and timeliness.
Lead, train, and supervise administrative and support team members to achieve high performance.
Develop staff rosters, manage leave, and handle performance issues.
Conduct regular training to boost operational efficiency and enhance service quality.
Promote a positive, cooperative work atmosphere.
Maintain seamless upkeep and operation of all clubhouse facilities and equipment.
Monitor service quality, ensure guest satisfaction, and address complaints promptly.
Collaborate with culinary and service teams to uphold high food and beverage standards.
Assist in organizing events, functions, and special activities.
Build strong relationships with customers, members, and stakeholders, addressing feedback and implementing continuous improvements.
Maintain high guest satisfaction and foster loyalty.
Supervise compliance with health, safety, hygiene, and maintenance regulations.
Ensure adherence to organizational policies and quality control protocols.

Qualifications and Experience

Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline.
3 to 5 years experience in food & beverage or hospitality administration roles.
Comprehensive knowledge of financial processes, budgeting, and inventory management.
Strong leadership, organizational, and communication skills.
Competence in POS systems, inventory software, and Microsoft Office applications.
Familiarity with health, safety, and regulatory compliance requirements.

Behavioral Traits

Dedicated and hard-working professional.
Highly organized and methodical approach.
Punctual and time-aware.
Effective team collaborator.
Adaptability to work evenings, weekends, and holiday shifts as business needs dictate.

Operational Skills

Leadership and team management capabilities.
Financial insight and budgeting acumen.
Strong customer service focus.
Detail-oriented with multitasking ability.
Problem-solving skills and effective time management.
Ability to perform well under pressure.

Supervisor, Administration

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