Strategic Growth Manager

About Zepto

Zepto is an innovative and rapidly expanding provider specializing in real-time, account-to-account payment solutions tailored for merchants. We are reshaping the dynamics of financial transactions in a constantly connected digital economy. Our Australia-based team fosters a culture centered on passion, collaboration, and a commitment to delivering on our promise to #LevelThePayingField. Despite being remote-first, we cultivate a strong sense of inclusion and teamwork.

Role Overview

Reporting to the Head of Strategic Growth, the Strategic Growth Manager will be instrumental in building and nurturing key enterprise client relationships. This position demands a blend of strategic insight, business acumen, and client management expertise to enhance Zepto's commercial success and achieve revenue objectives. Serving as the main contact for enterprise clients, you will ensure their expectations are met and their businesses prosper leveraging our solutions.

Key Responsibilities

• Develop and maintain trust-based partnerships with enterprise decision-makers, offering strategic counsel aligned with their evolving goals.
• Drive revenue through identifying upselling and cross-selling opportunities, managing contract renewals, and leading negotiations to maximize long-term value.
• Use analytical insights from usage data and key metrics to conduct impactful Executive Business Reviews, demonstrating ROI and identifying opportunities for client success.
• Act as the client advocate internally by collaborating with Product, Sales, and Support teams to translate feedback into product enhancements and promote client success stories.
• Contribute to scaling operations by shaping account management practices, mentoring team members, and spearheading initiatives that improve efficiency.
• Address complex client concerns by implementing proactive solutions focused on root cause analysis to enhance customer satisfaction.
• Lead the integration of AI tools within workflows to ensure scalable, structured, and efficient processes that endure beyond individual contributors.

Candidate Profile

• Proven success in enterprise account management, strategic sales, or related roles emphasizing long-term relationship development.
• Comprehensive knowledge of enterprise sales cycles, contract negotiation, and account planning.
• Preferably experienced in the Payments industry.
• Exceptional communication, presentation, and negotiation capabilities with senior executives and key stakeholders.
• Strategic and results-oriented mindset with passion for driving business growth and customer success.
• Experience incorporating AI tools into routine work practices.
• Comfortable operating in a dynamic, high-pressure commercial setting, and demonstrates strong teamwork and collaboration skills.

Benefits

• Opportunity to collaborate with top-tier professionals and industry leaders supporting your career progression.
• Participation in Zepto's Employee Share Ownership Plan.
• Remote-first work environment complemented by access to premium coworking spaces in Byron Bay, Sydney, and Melbourne.
• Paid parental leave policies: 12 weeks for primary caregivers, 4 weeks for secondary caregivers.
• Wellness programs including Employee Assistance and paid Wellbeing Leave.
• Annual professional development budget along with Growth & Impact Days for learning.
• Remote work setup support via a dedicated budget.

Additional Information

Zepto’s headquarters is located in Byron Bay, embodying a culture-first, customer-focused ethos with a pioneering spirit in the fast-evolving payments landscape. This role is ideally based in Sydney, although the company operates nationally. Please note that background checks are standard as part of the hiring process given our operations in the financial services sector.