Store Leader

About the Role

Join Travelex, the leading global foreign exchange company with over 1,100 locations worldwide, dedicated to excellent customer service and enhancing the travel experience. We are seeking a dynamic and approachable retail professional to lead our store team in Waitangi, Northland. As the Store Leader, you will drive the store's success by promoting travel money solutions and maintaining high operational standards, reporting directly to the area manager.

Key Responsibilities

• Enhance store sales and profitability, including boosting online and ATM sales channels.
• Increase customer loyalty and expand market share.
• Manage digital feedback through platforms such as Google reviews, Facebook, and Instagram.
• Identify and address risks to ensure a safe, secure, and compliant workplace environment.
• Meet individual and store daily sales targets consistently.
• Lead by setting a positive example in behavior, attitude, and sales performance.
• Facilitate ongoing training and development initiatives within the store.
• Implement best practices, including performance management procedures.
• Organize monthly one-on-one and team sales meetings to develop actionable plans for sales improvement.
• Build and maintain strong relationships internally and externally, across all levels.
• Communicate, monitor, and promote incentives effectively.

Candidate Profile

• Self-aware with an open mindset and strong personal and professional ethics.
• Positive outlook and motivated to achieve success.
• Proficient in building trust and credibility with customers, partners, colleagues, and stakeholders.
• Skilled in analyzing and resolving issues promptly.
• Able to manage multiple priorities, completing tasks on time and with high quality.

Benefits and Culture

• Career growth opportunities with ongoing professional development.
• Comprehensive training led by specialized trainers.
• Supportive and inclusive team environment emphasizing work-life balance.
• Additional benefits including paid parental leave, health and wellbeing programs, and social club activities.
• Access to extra perks through Flare Benefits partnership.

Additional Information

Travelex is proud to be a Retail Employer of the Year 2025 finalist and is committed to equal employment opportunities regardless of personal characteristics or backgrounds.