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Role Overview

Join a global non-governmental organization as a Software & AI Solutions Specialist, supporting around 250 employees worldwide by ensuring access to optimal software and AI tools while facilitating efficient and secure usage.

Key Duties

Monitor emerging trends and best practices in software and AI to evaluate their applicability within the organization.
Promote knowledge by offering training resources like online courses, workshops, and documentation to enhance user understanding of software capabilities and related risks.
Serve as a subject matter expert advising teams and leadership on how to maximize software utility including AI integrations.
Maintain a comprehensive overview of the organization's diverse software and AI landscape and ongoing projects.
Administer and configure key software platforms and offer user support to colleagues.
Develop workflow automation using no-code and low-code tools, integrating rule-based and AI-driven processes to boost efficiency.
Lead software and AI tool selection and collaborate with departments to ensure smooth deployment and system integration.
Contribute to the formulation of technology strategy, roadmaps, and policy ensuring resources are judiciously utilized and emerging technologies leveraged.
Work closely with data protection staff to uphold IT security and data privacy compliance.

Required Qualifications

Completed degree or equivalent IT qualification with a minimum of four years professional experience.
Strong affinity and quick adaptability to new software solutions combined with solid AI knowledge and experience.
Proficiency in English communication, both written and spoken.
Structured and practical work approach with a continuous learning mindset.
Commitment to organizational mission and values.

Preferred Qualifications

Experience in software training, documentation, and user support.
Project management expertise.
Familiarity with no-code/low-code automation platforms like Make.
Knowledge of CRM systems such as HubSpot.
Basic German language skills.
Foundational understanding of software development (e.g., REST APIs) and IT security practices.

Benefits & Workplace Environment

Fully remote work with optional office presence in Berlin available.
Flexible scheduling with overtime compensated by time off.
Opportunities for temporary work abroad within an annual limit.
25 days annual leave plus incremental additional days per service year; options to purchase extra leave.
Supportive, appreciative team culture with focus on staff development.
Dedicated learning & development budget.
Provision of company laptop and well-equipped office facilities.
Access to mindfulness and mental wellbeing programs.
Diverse and inclusive work environment encouraging authenticity.

Additional Information

Reporting line: Senior International IT Specialist.
Department: International IT Team of 10 members.
Working hours: 30–40 hours per week.
Location: Remote within Germany or EU.
Employment type: Permanent with initial one-year contract and extension option.
Start date: As soon as possible.
Application deadline: Open until the position is filled.
Recruitment process includes screening, two interviews, and a practical assignment.
Applications are encouraged even if not all qualifications are met; reasonable accommodations provided for disabilities or neurodivergence.
Applicants are asked to submit CV and motivation letter describing interest in the mission and relevant experience.
Applications without photo and personal birth details preferred.

Software & AI Solutions Specialist