Shift Supervisor - Store# 71586, MAIN ST. & 97TH ST.

About the Role

As a Shift Supervisor at Starbucks, you will support the store manager by executing operational tasks during your shifts, leading team members, and ensuring customers enjoy the iconic Starbucks experience. This involves delivering exceptional service, maintaining beverage and product quality, and fostering a welcoming and clean store atmosphere.

Key Responsibilities

• Uphold Starbucks' core values with integrity, honesty, and knowledge.
• Remain composed during busy or unexpected situations to maintain smooth store functionality and set a positive tone for your team.
• Assess customer and store needs proactively by observing cues and the environment.
• Relay critical information to the store manager, enabling the team to cultivate the "Third Place" ambiance each shift.
• Assist with new partner onboarding through positive reinforcement and constructive coaching.
• Provide performance feedback to the store manager regarding partners on shift.
• Support a positive team atmosphere by monitoring partner morale and communicating concerns.
• Deliver precise, respectful coaching to partners to enhance operational standards.
• Ensure legendary customer service by prioritizing the customer and building connections.
• Identify and address customer needs promptly.
• Build strong relationships with team members by understanding individual motivations and concerns.
• Manage store operations effectively during scheduled hours including organizing opening and closing tasks.
• Adhere to Starbucks policies concerning safety, cash handling, and security to protect everyone on shift.
• Oversee cash management practices among the shift team.
• Monitor baristas to guarantee outstanding service delivery throughout the shift.
• Maintain consistent attendance and punctuality.
• Consistently prepare quality beverages, whole bean coffee, and food in line with recipe and presentation standards.
• Follow health, safety, and sanitation protocols rigorously.
• Recognize individual and team achievements using existing tools and collaborate on innovative recognition methods.
• Utilize operational tools effectively to achieve excellence during shifts.

Experience and Skills Required

• Background in customer service within retail or restaurant settings.
• Strong leadership skills with the ability to guide others effectively.
• Quick learning capabilities.
• Clear and effective verbal communication.
• Understanding of the retail operational environment.
• Excellent interpersonal skills and teamwork orientation.

Equity and Inclusion Statement

Starbucks is an equal opportunity employer committed to fostering diversity and inclusion. We encourage applications from individuals of diverse backgrounds including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Applicants with criminal histories will be considered in compliance with applicable laws. Reasonable accommodations for candidates with disabilities are available upon request.

Benefit Information

Benefit details are provided by the company.